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Adorama Store Ratings & Reviews
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Go to store: Adorama

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Adorama Store Ratings & Reviews:

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Customer Service:
My worst online experience
Review By: AN on Jun. 13, 2010

Summary: I wish I had time to explain the agony Adorama put me through. DON'T BUY FROM THEM. There are so many better companies out there. You can't reach costumer service. No one bothers to let you know when and if your item shipped. I could not tell if my item sipped or if it was lost or stolen. DON'T TAKE A CHANCE! Learn from my experience. Avoid doing business with Adorama.
Would shop in this store again: NO

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Horrible & Messed up Christmas!
Review By: ciconis on Dec. 29, 2008

Summary: I ordered a Christmas present for my mother with Stage III lung cancer on Friday, December 19th. I followed their holiday shipping guidelines and selected 2nd Air shipping. The shipment did not go out until the 23rd - missing Christmas. Compounding this, UPS also couldn't even get it within the 2 business days and I still have not received my present on the morning of the 29th. When I contacted Adorama the first time at 10:15 of the 23rd, they refunded my shipping and said a manager would call me back in 20-30 minutes. No call back and when I tried back I found out they close early on Fridays (12:30). I emailed them and have not gotten a response yet. I called this morning and all they would offer me is free expedited delivery on my next order. I personally don't believe that is sufficient compensation for ruining my Christmas with my ailing mother and for both my husband and I spending hours on the phone with UPS trying to get my package delivered. I am beyond dissatisfied with their customer service and hope that you all choose another company over this one! I know I will! By the way, they can go back and get a refund from UPS for not getting it here on time so are they really out anything for screwing up so badly?
Would shop in this store again: NO

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Review By: isaacmos on Mar. 6, 2006

Summary: good company overall
Would shop in this store again: YES

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