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| | Dells warranty a bill of goods! |
| Review By: Wayne Reynolds on Oct. 17, 2007 |
Summary: Let me just add DELL has lost my business not only were they a little shady in their business but I now have a NON - PIP LCD TV.
Here's the story, I bought the Dell 26" PIP Dual HDTV Tuners. Within the first year it started to shut off by itself as did the next 3 replacements. Some started to do this right out of the box. So Dell sent me a new 26" NON - PIP No dual HDTV tuners. I quickly informed them they've made a mistake & set the wrong TV. After some discussion Dell said since I was having so much trouble with the TV, like Dell wasn't they'd send out a 32". You can read power supply problems online.
I received the 32" PIP w/ dual HD tuners. I had earlier bought an antennae for Free HDTV & was enjoying the set a great deal until & this is all within my extended warranty there appeared to be lamp burn in on the screen. So I called Dell ask if it was under warranty & the girl said they'd have it replaced. They than sent a 32" LCD TV - no PIP no Dual HDTV Turners. So my antennae is now for the birds. I can't watch my surveillance cameras on PIP.
These were the reasons I bought the TV I did originally. Dell has said they have stopped the warranty on this TV & will do nothing further. I also own 2 high end Dell computers & when they sent the 32" I felt like they would stand behind their products. Silly me went & bought the 37" PIP Dual HDTV tuners for the next room. In order to synchronize free HDTV both sets need the dual HDTV turner. Now I can't have the volume on if I'm watching the same channel as the other set due to the time delay in HD to Analog TV which is what I'm forced to view, not HDTV like I bought. Touch wood I've not had any issues with the other products, yet. The 37" TV is the latest purchase around a year old now, yikes!
They don't make the original 26" LCD PIP HDTV anymore. I would have been happy if they'd sent me a refurbished 32" PIP HDTV. I feel I don't have what I paid for & the warranty is still ongoing.
I need to purchase another brand but not from Dell & put this 32" TV in one of the other rooms to collect dust. It's not what I would have bought for the office. It's like them giving someone a computer with more memory but with No CD/DVD drives. Yeah it works but not very practical to use in the office.
Well now we all know better than to buy Dell.
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| | Dell Sucks at customer service |
| Review By: disappointed on Mar. 25, 2005 |
Summary: The customer service was at Dell Canada was ABHORENT. The telephone service is a shameful joke. For a very simple problem, I had to wade myself through a very lengthy labyrinth of telephone numbers (I kept being redirected for a total 5 different phone numbers). Finally, the lady I spoke with said she would call me back within 8 hours. She NEVER called. It's now been 2 MONTHS!!! I left several messages, asking, begging someone, anyone to call me back. No one did. Everytime I left a message, they said they would respond "within 8 working hours." Unbelievably bad. |
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| Review By: hornetwing on Nov. 27, 2004 |
Summary: I ordered a Dell Inspiron 1150 on Sept. 17, 2004. The price was great and the agent I spoke to on the telephone was very helpful, and I was very happy with my purchase...
...until a couple of weeks later two notebooks arrived, neither having the configuration I ordered. No problem, I thought. Dell screwed up and they'll fix it. After a couple of hours on the telephone, I managed to set up two return slips and Dell promised to send them out promptly. Two weeks later, I received them. According to the Puralator tracking slips, Dell received both notebooks a week after that. That was a about a month ago, and my money has not yet been returned. Today's date is November 27. When I call them, Dell doesn't seem terribly concerned about the fact that my credit card has not been credited back. I look forward to getting my interest back from them. They said that there should be no problem with reimbursing me, which means I'll probably get the interest back by Sept. 2005.
Dell = good prices, good computers, terrible customer service.
Dell is great, until something goes wrong with your order. |
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| Would shop in this store again: NO |
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