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Dell Outlet Store Ratings & Reviews
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Dell Outlet

Average Overall Rating:

Average On-Time Delivery Rating:

Average Customer Service Rating:

Description: Factory outlet of Dell Home. No tax for most states.

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Dell Outlet Store Ratings & Reviews:

Over All:

On-Time Delivery:
Customer Service:
Worst experience with any company ever!
Review By: average joe on Aug. 19, 2010

Summary: 21 days, 3 solid weeks, 2 phone calls, 12 emails in total and still no computer!

We put in an order online for a refurbished laptop and norton antivirus. A week later they had processed and shipped the norton package but not the computer. I wrote customer service and was told I had to contact the verification department. After 25 minutes on the phone and being bounced back and forth between customer service and the verfication department 4 times. I was told that my credit card company had verified the card within minutes of me placing the order; they could not tell me why it was hold. The rep flagged my order and told me they would contact me when the hold on my order was resolved.

1 week after that, 18 days after I had placed my order, I emailed customer service again. I received the same email message asking me to contact the verification. I replied that I had already tried that. The final message I received said my order had been cancelled without my consent or consultation. Unbelievable.
Would shop in this store again: NO

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On-Time Delivery:
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Review By: eric on Jan. 15, 2009

Summary: A fun place to shop- refresh the inventory page regularly until you find the right computer then snatch it up quickly before someone else does! Be patient- the inventory is updated at random times day and night.
Bought a $2,500 laptop (fully equipped XPS1330, 2.6ghz core2 etc.) for $1,100 and put a 3 year dell warranty on it with Complete Care. I'm happy.
Would shop in this store again: YES

Over All:

On-Time Delivery:
Customer Service:
same service as Dell Home
Review By: wordiscool on Jan. 25, 2004

Summary: same warranty as new Dell systems which is very good. I got a refurbished Dimension desktop that looks like brand new.
Would shop in this store again: YES

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