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| | Please do not do business with GameStop |
| Review By: sandman on Sep. 24, 2007 |
Summary: Customer service in these stores is universally abysmal. I don't know why I continue to shop in these stores after repeated bad experiences. It is almost as though EBGames/GameStop employees are trained in how to mistreat customers and how to be rude and condescending. Not to mention everything in the store is overpriced. I would much rather buy my games from an online vendor from now on, even if it does involve waiting for shipping. At least I won't have to deal with this terrible company or its terrible people ever again. Please, save yourself the trouble and do NOT shop at this store. |
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| Would shop in this store again: NO |
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| | ordering from gamestop.com |
| Review By: gamestopsucks on Jan. 20, 2005 |
Summary: I ordered a PC game from gamestop.com 10 days before christmas, it was supposed to arrive in 5-10 days. Christmas came and went and no sign of the package. after 2 weeks I emailed customer service, no reply to that email. after 3 weeks I emailed again, 28 days after my initial purchase I finally receive an email back from them saying i have to wait 30 days before they can refund or replace the item.
On the 30th day I told them I still hadn't received the package. Six days later I got a reply saying that I'll have to sign an affidavit saying I didn't get the package, they'll refer the matter to the US postal service who will launch an investigation before they can resend.
Their customer service communication and shipping policies are the worst I have ever experienced. I will never buy from this site again and will even refuse to purchase anything from their stores. |
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| Would shop in this store again: NO |
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| | Preordering through Gamestop a bad Idea |
| Review By: Wylkroe on Sep. 22, 2004 |
Summary: I recently preordered a title through gamestop on the 17th of September. The game release date was set for the 20th of September. It is now the 23rd and my order has been in processing status for the last 24 hours... My friends who ordered the same title have already received their copies from other retailers.
I attempted trying to bargain with customer service to see if I could arrange to pick up my order in store due to the shipping delays. They were unwilling to work with me. Many of their competitors are much faster to the punch when it comes to in-store pickup and timely shipping. |
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| Would shop in this store again: NO |
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