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| | No service at all |
| Review By: mischa on Feb. 17, 2010 |
Summary: I ordered an item at the Lenovo online shop, website said ships within 4 business days. Yes there is the fine print, that it all might take longer, but many other products had much longer shipping dates.
I guess I fell for the special offer, good deal, but if I would have read the previous experiences before I would have ordered with a reseller for a few $$ more.
Hotline is unacceptable, after 20 minute loop the representative read the information to me, which I have in my order status.
I guess as a private person you automatically rank in the lowest spot, since the corporate I work for never has problems with the business solution center.
I will post again when I received my shipment, hoping it will be before the summer starts.
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| Would shop in this store again: NO |
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| | online store experience poor |
| Review By: malcolm on Jan. 14, 2010 |
Summary: Experience like previous reviewers... and this in Dec 2009 a full year after those. So no intention at Lenovo to improve things. I ordered a monitor Dec 8 which would ship in 4 days according to the website. Lenovo moved the delivery date to Dec 21, then on Dec 21 they moved it to Jan 13 then on Jan 13 they moved it to Feb 10. Still no product at time of writing. Calls to sales support indeed access strong offshore accents that are hard to understand and people who have no answers. I concur with other reviewers that you should not use the online store. If you must have this product, then use a retail partner and never the online store. |
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| Would shop in this store again: NO |
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| | fast shipping |
| Review By: fantong45 on Jun. 13, 2009 |
Summary: never had a problem with Lenovo. |
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| Would shop in this store again: YES |
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| | Do Not Shop Lenovo's Internet Store |
| Review By: AdvanEnviro on Apr. 9, 2009 |
Summary: I ordered a Y530 in early December as a Christmas present--standard configuration. Lenovo's website said "available for delivery in 4 business days". It finally shipped over a month late after dozens of phone calls and posts to Lenovo's own customer message board. Great products, but don't buy direct--buy a stock product from a reseller (unless you have a very high tolerance for frustration). Why the PC magazines and E-zines haven't started to write about Lenovo's horrible service is inexplicable. Buyer beware!!! |
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| Would shop in this store again: NO |
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| | do not order this bag |
| Review By: anthony on Feb. 14, 2009 |
Summary: Very similar experience to the previous post. I placed an order for this bag (part 41a4277) in early Nov. 2008 from the Lenovo website. I called Lenovo in December to check on the status and was told i would get the bag in 2 weeks. I called again in late December, and was told i'd get it "for sure" by the first week in January. Well, it's now Feb. 14, 2009. Yes, 3 months and no bag. I called Lenovo the other day and canceled my order. Do not order this bag, i think they have serious production problems. |
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| | ThinkPad User |
| Review By: sheedadee on Sep. 12, 2008 |
Summary: I had more trouble discovering the status of my order with this company than I have experienced in a long time. I never got a confirming email, they couldn't give me an approximate ship date even though there was stock, and their CS department is offshore making it very hard to understand the telephone staff. I will never use them again. After two weeks,two emails, and three phone calls, I still don't have my product or an ETA. |
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| Would shop in this store again: NO |
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