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| | Stay Away From MacMall |
| Review By: kimirose2 on Jul. 30, 2008 |
Summary: This was an absolutely terrible online experience. I purchased an iPod; my credit card was approved online through Mac Mall's website, but the next day a person from Credit Card dept called me AT WORK to verify my employment, bank, address, etc. Asked me to wait on hold (again...I'm working) for SEVERAL MINUTES while they confirmed my card. I hesitantly gave them my bank's phone number to verify my address; this was also approved. Then, later in the day I was contacted a THIRD time by the Credit dept via an email saying my card had been declined and that I needed to call them for further verification. Well, I DID call and promptly cancelled the order. I would never shop with this company again. How many times does my credit need to be approved by one company for one transaction?? |
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| Would shop in this store again: NO |
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| | Stay Away From MacMall |
| Review By: kimirose on Jul. 30, 2008 |
Summary: This was an absolutely terrible online experience. I purchased an iPod; my credit card was approved online through Mac Mall's website, but the next day a person from Credit Card dept called me AT WORK to verify my employment, bank, address, etc. Asked me to wait on hold (again...I'm working) for SEVERAL MINUTES while they confirmed my card. I hesitantly gave them my bank's phone number to verify my address; this was also approved. Then, later in the day I was contacted a THIRD time by the Credit dept via an email saying my card had been declined and that I needed to call them for further verification. Well, I DID call and promptly cancelled the order. I would never shop with this company again. How many times does my credit need to be approved by one company for one transaction?? |
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| | 24" IMAC. + printer |
| Review By: Weaverlake on Apr. 11, 2008 |
Summary: This place sucks. Their website advertises great prices with rebates. I sent the rebates back in September of 2007 3 days after I received the system. It is now April 2008 and They still owe me rebates. I have phoned, e-mailed numerous times. They keep saying they are working on it. I used the rebates they sent me but now they say a $75 rebate is not good. I cannot find anywhere in writting where it says that it is not good. The sales agent sent me the rebates the day I ordered the system. I will never buy anything again from this place. Go to the Apple store. Great system but MACMALL SUCKS!!! |
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| Review By: s0nguy on Apr. 1, 2008 |
Summary: I found this site 10 minutes after my wife and I placed our order. Shame on me for not researching...MacMall had always been a good company but they have done a complete 180.
We ordered a Macbook Pro and a printer. The ordering process is not streamlined, as you can not apply for and use the MacMall card without calling an agent. There is no mention of this until after you input your Social Security Number... very sketch.
Once we ordered, we had to go through verification for the macmall card... fair enough. However, my wife and I were just married and they did not believe us! They called a phone number that we did NOT give them (my wife's old home phone... it must have been on the credit file). They left sensitive information on the answering machine not even knowing if they had reached the correct number (there is no personal info on the greeting message) or not. One more annoyance, they would only ship to the address on the credit file.. she lived in TX, she LIVES in Tennessee... annoying.
The Macbook arrived DOA and when we called to get another one we were told SURPRISE! They don't return macs.. but we could "happily" claim warranty on it. Off we went to the Apple store and our laptop went bye bye for a few days.. it's back now and it seems to work. Not a good 1st experience with an Apple for my wife.
Also, the printer did not work as advertised. It was supposed to be a wireless printer that worked with mac. What it was was a printer with a cheap-o print server that only worked with Windows. lame... and falsely advertised.
We called up to replace the printer with another one on their site. After the sales person belittled me demanding proof that the first printer did not work with a Mac we placed the order (on the SAME MacMall card..with plenty of room on the line of credit... shipping to SAME address for the new printer. Lo and behold, it was declined for some unknown reason. When we called they said they had to get the old one back first... WHAT?! We are, as I type this trying to cancel the entire printer order and are being transferred all around ...and oops... had to leave a message.
A few more things:
- shipping is free AFTER mail in rebate... who knows if we'll actually see ANY of our rebate money.
- tech support and sales staff are rude and at best, barely knowledgeable about their products
Please, avoid this company... spare yourself the rising blood pressure and urge to want to hit something. I am making it my personal mission to post this review to any and all sites I can find so that others may have a better buying experience ELSEWHERE!!!!
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| | Never Ever buy from MacMall/PCMall |
| Review By: HateMacmall on Jun. 19, 2007 |
Summary: Never ever buy from Macmall/PCmall store. Their customer service is very bad and i ordered a product and it was not shipped for more than a week and they didnt have a clue when it will be shipped too. I cancelled and ordered somwhere else. |
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| | NEVER SHOP MACMALL |
| Review By: ihatemacmall on Dec. 5, 2006 |
Summary: They are awful. I purchased a new macbook pro with software, the total close to 3000. I faced difficulties on Macmall's end (seems as though not one of the 7 customer service representatives I spoke to could get my credit card # right). It took 3 days for them to finally get it right and process the order. Each rep told me I was all set and would receive it the next day. No one called me to tell me the order had not gone through. The then promised free overnight shipping, but when I had not received it they then informed me that it took 48 hours to install the software. Many of the customer service reps flat out lied and treated me like I was burdening them. They are awful, honestly wish I has spent the extra couple of hundred dollars and gone through Apple. |
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| | First time buyer - Non delivery of purchase item |
| Review By: Buyer on Nov. 8, 2006 |
Summary: Be careful. They oversold Lenvo L191 and could not deliver the product |
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