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| | Works for me-for now |
| Review By: ya on Aug. 8, 2008 |
Summary: Let me start by saying that even after having used this service several times, I still maintain the mentality that this is too good to be true. If one day, my certificates aren't accepted at a restaurant, I wouldn't be too disappointed cuz really, it's too good to be true anyway.
I've bought about 5 gift certificates from Restaurant.com and so far, have used 4. All 4 places took them without a problem, but I do call ahead to make sure that 1) the restaurant accepts the certificate and 2) to check about any restrictions. It seems to be a hassle for the restaurants to accept them-probably because of the horrible customer service I keep reading about. I actually bought 2 certificates for one of the restaurants, but immediately after we used our first one, that restaurant stopped accepting the gift certificates (it was probably too much trouble for them). I was supposed to be refunded for my 2nd gift certificate by restaurant.com, but I never was. I don't mind too much because I get very good deals on these things. There's often a coupon available to get 50% or more off the price of the certificate (so a $25 gc sells for $5). I figure I've saved plenty of money just using these. Hopefully I'll never have to call customer service. I'm hoping to give a ton of these away as gifts during the holidays later this year-hopefully they'll work without a problem.
And yes, most of the restaurants are just average and badly in need of customers. But we did happen to find 2 good ones in our area near NYC (Mother Kelly's & Nanking). |
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| Would shop in this store again: YES |
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| | Be careful |
| Review By: pearsmom on May. 23, 2008 |
Summary: Be careful restaurant..com gave my credit card number to a company that I never authorized charges to. They said it was a banner ad that I clicked on and accepted, I didn't. I never received an email confirmation or anything. I discovered the charges after 5 months. Be very cautious and read the fine print. |
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| Would shop in this store again: NO |
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| | Horrible customer service, shady business practices, BAD certificates! |
| Review By: igzat on May. 15, 2008 |
Summary:
Restaurant.com is in big trouble, they are losing restaurants by the truckload. Make sure to use any certificates you purchase within a week or less, or risk being denied.
Last three restaurants I went to with a certificate denied them, and two managers spoke to me about Restaurant.com's shady business practices, and how they don't compensate the restaurant owners.
Oh, and it's next to impossible to get a refund for bad certificates too. You'll likely have to do a chargeback for any bad certificates. They absolutely refuse to refund customers for bad certificates.
Not only that, but they failed three times to contact me when restaurants had dropped them. I had to waste my time going to the restaurant only to be embarrassed when the owner refused to take the certificate and complained to me about the bad business practices of Restaurant.com. This happened three times in two months!!
Customer service is rude and unhelpful, and like talking to a wall.
If you absolutely must use Restaurant.com best thing you can do is call the restaurant before purchasing and make sure they have no trouble accepting the certificates. And even then go within a week of your purchase. There are multiple restaurants dropping Restauant.com, I live in the city and I see the choices getting smaller and smaller every month.
I give Restaurant.com ONE out of FIVE stars.
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| Would shop in this store again: NO |
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| Review By: jl on Feb. 2, 2008 |
Summary: After spending full gift amount I was unable to print certificates. I now have $0 in my account and no proof of my purchase. My account does not list the purchase. Customer service is not available on weekend so we can't use certificate this weekend. $50 cash should be worth $50 cash w/o all the restrictions previous reviewers have noted. I'm sure the service makes a considerable profit on unredeemed certificates.
DO NOT USE THIS SERVICE. |
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| Would shop in this store again: NO |
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| | It seemed pretty overrated to me |
| Review By: tdg17 on Oct. 25, 2007 |
Summary: The concept of restaurants.com was really exceptional when I printed out my first $25 certificate for $10 dollars. Well then there was $35 minimum and a 18% gratuity, does not include alcohol. So when you do the math as to how much the tab comes out to, in conjunction to the $10 prepayment I came out of pocket $40 on a $43 bill. That makes zero since. Because we were like $3.00 short so we had to order something else, but you pay taxes on the whole thing. It just seemed a bit complicated to me. Since I did get a FREE gift certificate I am going to use that one to see if I have a better experience. |
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| Would shop in this store again: YES |
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| | idea is great, restaurants not so much... |
| Review By: abc on Jul. 5, 2007 |
Summary: The NYC restaurant pickings are slim and chances of finding a really good restaurant is slimmer... As much as I like the idea and the concept, there's really no restaurants I want to go to. The ones I have been to they've been disappointing, even after reading 3rd party reviews on them.
I'm starting to think they have restaurants that desperately needs customers as the ones I've been to the food has been less than average... |
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| Would shop in this store again: NO |
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| | Stay Away |
| Review By: Rose1222 on Aug. 20, 2006 |
Summary: This service seemed like such a great idea when I heard of it. And it is a great concept, but the implementation is horrid and causes customers more hassle than the savings are worth.
I have bought a total of 4 gift certificates from restaurant.com within the past year. The first 2 were for a sushi restaurant for a savings of $10 each (one for a friend and one for myself), with the qualifier that they may be used for parties of 2 or more. The first time that we went out to the sushi restaurant was with about 6-7 other people and we thought we would be able to use both. Wrong! They only accepted one. That problem was fairly minor, and we eventually used the other one later.
The other 2 certificates were for a $10 savings at an Indian restaurant and for a $25 savings at a Middle Eastern restaurant. I gave the $10 certificate to my dad, and when he tried to use it, they refused to accept it, saying that the certificate had expired (it clearly had not since it was valid for upto a year and no other clauses in the certificate stated anything contrary to that). By now, I had gotten a bit smarter and called the Middle Eastern restaurant before going there to see if they would accept my certificate ($25 off for parties of at least 4 OR with purchase of $35). They told me that they would not accept the certificate even if we spent over $35 - they had changed the rules and in order to use the certificate, we would have had to order 4 entrees.
Frustrated, I called Restaurant.com and demanded a refund for the last two restaurants, which they did - to the wrong credit card! I had to call back again and have them credit the correct account. I got the impression that the blokes running this service are highly unprofessional and lacking any sort of good business sense. I am still waiting for my refund.
Even though I am extremely financially conscious, the hassle that I had to put up with from restaurant.com's gift certificate is not worth the savings at all! |
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| Would shop in this store again: NO |
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| | Good idea, poor support |
| Review By: DiningIn on Feb. 18, 2005 |
Summary: Restaurant.com does offer gift certificates for restaurants and great prices. There is a downside -- their availability and their customer service. For example, a restaurant was listed as having a $25 for $10. Those gift certificates were out of stock. The next day, they were available, but now for $19. When the price dropped back to $10, again, out of stock. This appears to be the pattern for their popular restaurants and is far too common for a coincidence.
I emailed customer service several times but received no reply. Although the gift certificates DO work, their customer service is non-existant and it seems that they are price gauging for the popular restaurants. |
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| Would shop in this store again: YES |
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| | restaurant.com |
| Review By: makopa on Sep. 30, 2004 |
Summary: Excellent offer. |
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| Would shop in this store again: YES |
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