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| | Biggest Rip Off |
| Review By: wannawasteyourmoney? on Jan. 30, 2010 |
Summary: My mother in law gave my husband and I 4 coupons for our anniversary, my brother then gave us 2 for Christmas. They have all been terrible. The first one we were finally able to use after trying for a month - read the fine print, if an event is being held nearby it may be invalid. Also, for another restaurant it is not valid in Januray...ok, makes no sense. Another place - a wine bar, does not let you use it for WINE. Now granted a lot of places don't let you use it for alcohol...but a wine bar? What's the point? It's difficult to order $35 worth of chips and salsa.... And tonight we attempted to make reservations at another place only to find out that the restaurant no longer accepts restaurant.com coupons....we were told that they contacted the website to stop selling them but we just checked and they are indeed selling them. So that was a great waste of money our family paid to give us gifts that are completely unusable. There seems to be no sort of cooperation between the restaurants and the website. |
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| Would shop in this store again: NO |
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| | Do your homework |
| Review By: steph1278 on Nov. 23, 2009 |
Summary: You can get some amazing deals on this site (we got a $25 coupon for $3 for a local pizza place), but as with anything, you have to do your homework first. Read the fine print and CALL THE RESTAURANT! It lists the address and phone number right underneath the name. Before you click "purchase", spend a few seconds to call and make sure they still take it. Because we spent $3 on the certificate, we really saved $22 instead of $25, but it still turned out to be a very good deal. Since we tip 20% anyway, the added 18% gratuity wasn't really an issue. And we have 5 people in our family, so the minimum $35 purchase really wasn't a problem either. I would definitely use this site again, but will still continue to do my homework first. |
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| Would shop in this store again: YES |
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| | Watch out for restaurant.com - restaurants make not accept GCs |
| Review By: G. Host on Jul. 26, 2009 |
Summary: Warning: restaurant.com refuses to remove restaurants from its website which customers report are no longer accepting gift certificates (generated coupons).
An example is:
Kabul Kabob
6802 Commerce St
Springfield, VA 22150
(703) 451-3373
I reported months ago that they would not accept it anymore but restaurant.com has not removed it. I had to pay full price for meal and I added items just to make minimum. Some restaurants listed on their website are no longer in business. It appears from their reaction (who cares, we gave you credit) they would rather have more restaurants listed than happy customers - I will not purchase until they change policy. I had purchased almost 30 coupons from them and have not since. Always, always ask restaurant first.
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| Would shop in this store again: NO |
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| | They are selling coupons, not gift certificate |
| Review By: calltenten on Jul. 9, 2009 |
Summary: 1. Too many restrictions make it more like a coupon, not certificate. Ex. min. purchase, 18% tips, Valid Mon through Thur only....etc
2. Expect to save just a little if you use the coupon.
Ex. If min. purchase $50 and 18% tip are required by the restaurant, your bill is right on $50. So you have to pay total $65 (10%tax, 18%tip). With a $25 coupon, you have to pay $40 extra. If you spend $10 on the coupon, the total cost of your meal is $50. Totally not a good deal. |
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| Would shop in this store again: NO |
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| | Subway Colchester |
| Review By: Angel on Jun. 6, 2009 |
Summary: I found this visit to this specific subway attrotious. i will never be visiting there again. |
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| Would shop in this store again: NO |
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| | Read the fine print |
| Review By: jsasser3 on May. 23, 2009 |
Summary: If you read the fine print on the gift certificates there is a term that allows the restaurant to choose not to honor the certificate at their discretion. On our first attempt to use one of the certificates, the restaurant refused to honor it (and didn't tell us until we received the bill, even though the certificate had been sitting on the table in plain view the entire time) because they were busy. |
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| Would shop in this store again: NO |
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| | Misleading |
| Review By: igeneral on Apr. 27, 2009 |
Summary: Many restrictions hidden in Terms and Conditions.
No refund, only exchange. |
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| Would shop in this store again: YES |
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| | Not really dining certificates, more like discounts |
| Review By: JabaSubprime on Mar. 27, 2009 |
Summary: I traded some of my united miles for credits on restaurant.com thinking I'd be getting actual dining certificates. They are more like discounts with lots of restrictions such as minimum purchase, no alcohol, forced gratuity. The restaurant selection looks pretty grim as well, none of the places I normally frequent were on there. Wish I would have known this before I traded some miles. |
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| | Restaurant.com |
| Review By: MaryA on Mar. 6, 2009 |
Summary: I purchased a $35 gift certificate for $10 from Restaurant.com, had a problem with the check out because I did not agree with their terms of a minimum purchase and 18% gratuity which came up as a pop up window after putting in the credit card information, I did not receive my certificate because I did not agree. When I called Restaurant.com at their toll free customer service number I was treated very rudely, was talked down to and could not resolve the issue with them, when I asked the representative for his name he hung up on me. I am now perusing the issue with my credit card company to have the charges removed.
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| | 5 Stars! |
| Review By: L on Mar. 3, 2009 |
Summary: I caught an 80% off sale on $25 gift certificates recently on Restuarant.com's website.
A certain local restaurant is a family favorite, but 3 of us always spend $39, not including the tip. After using one of the gift certificates I purchased, my tab came to $19 for 3 people. If you count the $2 I paid for the gift certificate, I paid $21 for 3 dinners and sodas. For us, this saved $18! I have 4 more gift certificates I purchased and will definitely keep buying from them! |
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| Would shop in this store again: YES |
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| | User |
| Review By: innocent on Feb. 22, 2009 |
Summary: I recently purchased a restaurant coupon for $10 of $25 gift certificate. The 18% gratuity or minimum purchase of $50 was not mentioned before buying the gift certificate. After the payment is done the terms and conditions claims it's must. Also, 18% gratuity is too much for take out. Don't understand why this is fixed regardless of the kind and quality of service.I am disappointed with their service. |
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| Would shop in this store again: NO |
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| | Restaurant.com is a scam!!! |
| Review By: Loucohen on Dec. 11, 2008 |
Summary: They sell certificates for places that are out of business! Even after being notified of this, they still continue to sell them! Stay away, you'll lose your money for sure. |
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| Would shop in this store again: NO |
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| | READ THE FINE PRINT |
| Review By: weaverkc on Oct. 14, 2008 |
Summary: I have had great experiences with restaurant.com.... the certificates are a great deal especailly if you use a coupon code. You can pick from restaurants pretty much anywhere which is nice when traveling. Before I choose a restaurant I do my homework and read reviews and I try to check out the menue so I can choose an apropriate amount for the certificate as you are requiered a minimum perchase at the restaurant.
For those of you that have said your charge card has been unwillingly charged. READ THE FINE PRINT!!! don't just click click click... read what you are clicking... it specificly says "allowing us to give your billing information to...." anyone with half a brain would probably not want that to happen. Simply click on 'no, continue with restaurant.com purchase" You have to be skeptical and read everything with any online purchase!
This is a great way to save money for something you would do anyway!!! And its also a nice way to try out a new restaurant... check out the food, the service, everything without paying an arm and a leg. The dinner of the month club is a great gift and as I said before becuase the certificates can be printed for almost any area they have made great gifts for retiered friends who spend half their time local and half their time in FL!!! |
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| Would shop in this store again: YES |
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| | Works for me-for now |
| Review By: ya on Aug. 8, 2008 |
Summary: Let me start by saying that even after having used this service several times, I still maintain the mentality that this is too good to be true. If one day, my certificates aren't accepted at a restaurant, I wouldn't be too disappointed cuz really, it's too good to be true anyway.
I've bought about 5 gift certificates from Restaurant.com and so far, have used 4. All 4 places took them without a problem, but I do call ahead to make sure that 1) the restaurant accepts the certificate and 2) to check about any restrictions. It seems to be a hassle for the restaurants to accept them-probably because of the horrible customer service I keep reading about. I actually bought 2 certificates for one of the restaurants, but immediately after we used our first one, that restaurant stopped accepting the gift certificates (it was probably too much trouble for them). I was supposed to be refunded for my 2nd gift certificate by restaurant.com, but I never was. I don't mind too much because I get very good deals on these things. There's often a coupon available to get 50% or more off the price of the certificate (so a $25 gc sells for $5). I figure I've saved plenty of money just using these. Hopefully I'll never have to call customer service. I'm hoping to give a ton of these away as gifts during the holidays later this year-hopefully they'll work without a problem.
And yes, most of the restaurants are just average and badly in need of customers. But we did happen to find 2 good ones in our area near NYC (Mother Kelly's & Nanking). |
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| Would shop in this store again: YES |
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| | Be careful |
| Review By: pearsmom on May. 23, 2008 |
Summary: Be careful restaurant..com gave my credit card number to a company that I never authorized charges to. They said it was a banner ad that I clicked on and accepted, I didn't. I never received an email confirmation or anything. I discovered the charges after 5 months. Be very cautious and read the fine print. |
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| Would shop in this store again: NO |
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| | Horrible customer service, shady business practices, BAD certificates! |
| Review By: igzat on May. 15, 2008 |
Summary:
Restaurant.com is in big trouble, they are losing restaurants by the truckload. Make sure to use any certificates you purchase within a week or less, or risk being denied.
Last three restaurants I went to with a certificate denied them, and two managers spoke to me about Restaurant.com's shady business practices, and how they don't compensate the restaurant owners.
Oh, and it's next to impossible to get a refund for bad certificates too. You'll likely have to do a chargeback for any bad certificates. They absolutely refuse to refund customers for bad certificates.
Not only that, but they failed three times to contact me when restaurants had dropped them. I had to waste my time going to the restaurant only to be embarrassed when the owner refused to take the certificate and complained to me about the bad business practices of Restaurant.com. This happened three times in two months!!
Customer service is rude and unhelpful, and like talking to a wall.
If you absolutely must use Restaurant.com best thing you can do is call the restaurant before purchasing and make sure they have no trouble accepting the certificates. And even then go within a week of your purchase. There are multiple restaurants dropping Restauant.com, I live in the city and I see the choices getting smaller and smaller every month.
I give Restaurant.com ONE out of FIVE stars.
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| | m |
| Review By: jl on Feb. 2, 2008 |
Summary: After spending full gift amount I was unable to print certificates. I now have $0 in my account and no proof of my purchase. My account does not list the purchase. Customer service is not available on weekend so we can't use certificate this weekend. $50 cash should be worth $50 cash w/o all the restrictions previous reviewers have noted. I'm sure the service makes a considerable profit on unredeemed certificates.
DO NOT USE THIS SERVICE. |
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| | It seemed pretty overrated to me |
| Review By: tdg17 on Oct. 25, 2007 |
Summary: The concept of restaurants.com was really exceptional when I printed out my first $25 certificate for $10 dollars. Well then there was $35 minimum and a 18% gratuity, does not include alcohol. So when you do the math as to how much the tab comes out to, in conjunction to the $10 prepayment I came out of pocket $40 on a $43 bill. That makes zero since. Because we were like $3.00 short so we had to order something else, but you pay taxes on the whole thing. It just seemed a bit complicated to me. Since I did get a FREE gift certificate I am going to use that one to see if I have a better experience. |
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| Would shop in this store again: YES |
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| | idea is great, restaurants not so much... |
| Review By: abc on Jul. 5, 2007 |
Summary: The NYC restaurant pickings are slim and chances of finding a really good restaurant is slimmer... As much as I like the idea and the concept, there's really no restaurants I want to go to. The ones I have been to they've been disappointing, even after reading 3rd party reviews on them.
I'm starting to think they have restaurants that desperately needs customers as the ones I've been to the food has been less than average... |
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| | Stay Away |
| Review By: Rose1222 on Aug. 20, 2006 |
Summary: This service seemed like such a great idea when I heard of it. And it is a great concept, but the implementation is horrid and causes customers more hassle than the savings are worth.
I have bought a total of 4 gift certificates from restaurant.com within the past year. The first 2 were for a sushi restaurant for a savings of $10 each (one for a friend and one for myself), with the qualifier that they may be used for parties of 2 or more. The first time that we went out to the sushi restaurant was with about 6-7 other people and we thought we would be able to use both. Wrong! They only accepted one. That problem was fairly minor, and we eventually used the other one later.
The other 2 certificates were for a $10 savings at an Indian restaurant and for a $25 savings at a Middle Eastern restaurant. I gave the $10 certificate to my dad, and when he tried to use it, they refused to accept it, saying that the certificate had expired (it clearly had not since it was valid for upto a year and no other clauses in the certificate stated anything contrary to that). By now, I had gotten a bit smarter and called the Middle Eastern restaurant before going there to see if they would accept my certificate ($25 off for parties of at least 4 OR with purchase of $35). They told me that they would not accept the certificate even if we spent over $35 - they had changed the rules and in order to use the certificate, we would have had to order 4 entrees.
Frustrated, I called Restaurant.com and demanded a refund for the last two restaurants, which they did - to the wrong credit card! I had to call back again and have them credit the correct account. I got the impression that the blokes running this service are highly unprofessional and lacking any sort of good business sense. I am still waiting for my refund.
Even though I am extremely financially conscious, the hassle that I had to put up with from restaurant.com's gift certificate is not worth the savings at all! |
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| | Good idea, poor support |
| Review By: DiningIn on Feb. 18, 2005 |
Summary: Restaurant.com does offer gift certificates for restaurants and great prices. There is a downside -- their availability and their customer service. For example, a restaurant was listed as having a $25 for $10. Those gift certificates were out of stock. The next day, they were available, but now for $19. When the price dropped back to $10, again, out of stock. This appears to be the pattern for their popular restaurants and is far too common for a coincidence.
I emailed customer service several times but received no reply. Although the gift certificates DO work, their customer service is non-existant and it seems that they are price gauging for the popular restaurants. |
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| Would shop in this store again: YES |
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| | restaurant.com |
| Review By: makopa on Sep. 30, 2004 |
Summary: Excellent offer. |
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| Would shop in this store again: YES |
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