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Sears Store Ratings & Reviews
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Sears

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Go to store: Sears

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Sears Store Ratings & Reviews:


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On-Time Delivery:
Customer Service:
ordered "reconditioned" tool, was in horrible condition
Review By: doc_cls on Apr. 6, 2011

Summary: I recently ordered a Craftsman Reconditioned 17438 Nextec 12-volt Lithium-Ion Cordless Multi-Tool direct from their Marketplace site. Now, I've purchased many reconditioned items in the past, including tools from Ryobi (excellent!) and Dewalt (also very good), so I'm aware of what you can and cannot expect. To say that what I received from Sears was a disappointment is an understatement; the tool was badly scratched, marked with a name using an engraver, was packed with sandy dirt and grit particularly around the bearings in the head, vibrates badly, gets hot, makes a grinding sound when running, and generally shows all signs of having been severely abused and received essentially no service, not even cleaning. This tool could only have been sold reasonably as a "used, as-is" unit, which is certainly not the way it was represented.

STAY AWAY FROM SEARS "RECONDITIONED" TOOLS - YOU ARE LIKELY TO BE RIPPED OFF!!
Would shop in this store again: NO

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WRONG DATE ON HOME DELIVERY
Review By: SHOPPER on Jan. 21, 2010

Summary: WHEN I SUBMITTED MY GREAVENCES SOME HOW DEC-1969 OIN ADDED...I DON'T KNOW WHERE THAT DATE ARRIVED, MY COMPLAINT WAS 2009 AND JAN 2010
Would shop in this store again: YES

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employees getting a first hand deal before coustomers/09-2010
Review By: SHOPPER on Jan. 21, 2010

Summary: I saw a summer clearence patio set on the floor I took the sales paper oFF the set from 1999.00 set for sale for 199.00 on the back of the care said sold; i told the sales person i HAD JUST asked a few week before if they still had any patio furtinure for sale the answer was NO ..when i saw this set the sales person said an employee bought it. Then last week i saw a cleance christmas tree for 64.00 I bought it (at night time)the guy brought it to my car (there was no box)with the tree standing up. I let my back seat lay down (jeep liberty) but i couldn't take the bar across loose,the man didn't offer to help in any way he just stood ther with a 7 foot tree telling me the bar needs to be off before he could load it(i'm 57 years old and recovering from a complete knee replacement) i told the man just foeget it. I got my refund and went back a few dAYS LATER TO SEE IF THEY STILL HAD ANY TREES LEFT. WHEN I ASKED A YOUNG salesperson IF HE HAD TREE LEFT HE ASKED A MANGER AND HE SAID HE HAD ONE IN THE STCK ROOM FOR 19.00 AND THE OTHER ONE IN THE ROOM WAS SOLD(THE ONE I BOUGHT A FEW DAYS EARLIER) IT TURNED OUT THE 19.00 ONE WAS SOLD AND THE ONE I BOUGHT EARLIER WAS SOlD FROM THE STOCK ROOM...YES YOU GUESSED IT THE MANGER HAD BOUGHT IT. TELL ME WHY THE EMPLORS CAN MARk CLEAANCE ITENS DOWN TO NOTHING AND PUT THEN IN THE STOCK ROOM WHERE NO ONE ELSE CAN GET A GOOD BUY"? THIS ALL HAPENED IN LESS THAN 2 MONTHS. HOW CAN YOU TRUST WHAT A SALESPERSON FROM SEARS IS TELLING YOU THE TRUTH
VERY DISAPPOINTED.
Would shop in this store again: YES

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my Living night mare
Review By: Tpf at aol.com on Mar. 4, 2004

Summary: I purchased a pool table on january 26th delivery was great.Installation was AWFUL Ihad to call 4 times before someone called me back. AWFUL CUSTOMER SERVICE. Then when they did come(Feb 11) The table had a broken leg. I called that night so the order could be placed for the leg and called the next day to make sure the order was placed He said Im all set.After more then ten calls to the store and dist. office my leg came March 3rd.The packing slip says the order was called in Feb 24 now I know what was takeing so long.WORSE THEN AWFUL CUSTOMER SERVICE(WTACS).Do I want to shop at sears again? Im having a hard time seeing myself in a Sears store in the future spending my Hard earned money for WTACS.W/the customer service I recieved I belive sears has more customers then they can tend to and Im sure they would prefer I take my business elseware.And by the way this is my second review I wonder where the first one went? maybe we only post good reviews and that would explain why it says be the first to review . THANX

Would shop in this store again: YES


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