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Tigerdirect

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Description: Computer hardware,Software & Peripherals, electronics, wireless/networking at low price. Tax in FL, IL, NC.

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Tigerdirect Store Ratings & Reviews:


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Lying Tiger
Review By: JerBear on Nov. 9, 2009

Summary: Ordered an Asus 5870 video board which website said was in stock. After placing order the invoice says backordered. Called Tiger Direct and they said they were recieving new shipment by the end of the week. Called the next week and they said it would be in by the end of the week. Called again on Saturday and was told they would be in next week. Called again on Wednesday 5th and they said they were ariving on the 5th and would ship in 1-2 days. Called on Monday the 9th and they said they should be in by the end of the week. Seem familiar? Last time I will order from Tiger Direct.
Would shop in this store again: NO

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Mr
Review By: Bomberman on Nov. 6, 2009

Summary: I'm a first time customer there. I ordered a notebook, paid in full with credit card. Then, I got a call on the next day saying that they got problem getting my credit card approval. Later on, they found out that they got my name wrong..duh...I put in my info online and double-checked before submitting it. Then, they promised to send it the following Monday. Fair enough at this point. No problem

I used the tracking number they sent me and called UPS to check since they told me that they had shipped the item but I saw no update on UPS website. Called Tiger Direct, they said they would investigate it which "might take 10 days!!"
Then, then I called the following day to see what happened. A rep said everything was sorted out. The item was shipped!!yea!! but wait.. So, I thank him only to find out that it was just another lie and lie!
Called again, investigation follows as usual....No email from them or whatsoever
Then, I got an email saying my order has just been placed (I received the same one the last week, but this time with different item and order number!)....Big circle!
I called for complain politely. The rep didn't even seem care. He only said "your order WILL be shipped with unhappy tone then just silent..awkward!" This was the turn down...the delay was more acceptable, the attitude wasn't
I'm not sure if they were dragging this on purpose because they didn't have the item in stock or just very22 poor management
I read good reviews and bad about them, but they seem to be performing bad lately.
They seem to be doing all right sending cheaper electronics, but not those expensive ones like laptop

"Order today, ship today" == lie

Lucky that I didn't pay $25 second day shipping! Don't do it!
I can't stand the lie they say in your face. They are polite at first when you are ordering and checking order info, when problem comes...they just lied and don't give a shit
Would shop in this store again: NO

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owner
Review By: jacksales on Oct. 30, 2009

Summary: Recently I bought a MSI laptop for $400 and I am completely satisfied with this laptop.What I don't like is being sold for an additional $100.00 is a service contract when the laptop came with a 3 year manufactures warranty,

This $100 is pure profit as it is redundant and worthless. If anyone
has any idea how to contact Tigerdirect customer service is located. I'd like to know. I want my money back
Would shop in this store again: NO

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Business Owner
Review By: JillK on Oct. 21, 2009

Summary: Countless email ads from Tigerdirect. Often several a day. Cannot blacklist nor unsubscribe via their site or customer service, as many times as I try. It is beyond annoying!
Would shop in this store again: NO

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An Unhappy Customer
Review By: SharkeyDog on Oct. 6, 2009

Summary: I have purchased a P.C. from these people before, and was generally happy with the product. Their prices are competive, and their hook is that they try to sell you some usless software, indicating that with the re-bate it will be "free". -Always decline the offer-
The problem is that they assure you the item you order will be shipped within a day or so. They don't give you an order number you can use with web site delivery status until the item is shipped, so your only tracking ability is after it leaves their site.
If they do not have the item on hand DO NOT ORDER IT. They will tell you it's leaving tomorrow, tomorrow, tomorrow.
Here is the kicker. If you ordered the free software, they will send it to you right away, and until you return it to them, they will not give you the money back.
If you happen to get stuck by this, ask for the number to the corp. headquarters and work your way up the food chain until some refunds the entire amount.
You may also mention that you may file a complaint with the Better Business Bereau in both your home state and in Florida.
The main point is to get asurances that they have the item "in-stock".
Would shop in this store again: NO

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Questionable customer service
Review By: dlh on Sep. 10, 2009

Summary: Customer is required to pay return shipping if not satisfied. So buying an inexpensive item is a crap shoot. The item I bought was poorly described but return shipping is almost equal to product cost.
My negative review of the item never showed up. I even received a second email to review the same product. Tiger, time to get your act together.
Would shop in this store again: NO

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never again
Review By: none on Aug. 19, 2009

Summary: My first experience with the store i ordered a 32' toshiba bundled with a wall mount and hdmi cable. My card was charged within 24 hours. The site said ships in 6-20 days. I found out that was because the mount was on backorder, and they refused to ship the tv and cable seperately. I also asked when would the mount be in stock and i was told in a week. A week goes by and i called again and i was told it should be in stock in a week. Seriously what legitimate merchant charges you for something on backorder when they have no intention of shipping it for weeks. Somewhere on their site i found the same mount bundled with a cable which said in stock ships today. I know it said it could take a while to ship, but their customer service sucks seriously, i could care less about the mount when i need the tv and cable asap. And the having items listed as in stock when theyre backordered is bs. a cust service rep even had the nerve to say " it mustve went on backorder after you made your order" If they even send my tv itll be the last time i shop there. The cheaper prices arent even worth the run around customer service gives you, and the slow shipping times (UPS is fast, tiger are the slow ones) funny how they paid the BBB to become accredited and have an A+ despite pending lawsuits, and many customer complaints about rebates, which the site even mentions.
Would shop in this store again: NO

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Poor Business Practices
Review By: ydnar on Jun. 11, 2009

Summary: The difficulties in getting an order completed were incredible. Their credit card policies are incredulous. I have never seen an on-line store that makes it so difficult for the customer. I will never buy from TigerDirect again! While I have not received the product I finally managed to get ordered (Two days of phone calls, ridiculous requests for address verification, and a long set of "security questions" that the service representative couldn't even ask in intelligible English.) I am crossing my fingers that it actually arrives and works. It appears they take little or no responsibility for the product one purchases actually working and performing as advertised.
Would shop in this store again: NO

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Never again!
Review By: what on May. 28, 2009

Summary: The shipping is great and the prices are very competitive. But, my positive comments end there. The product that I ordered did not work because of something faulty with it. I contacted customer support and they authorized the return of the product. The problem: The made me pay to ship it back to them! I ended up spending $10 to ship a broken product back to them (not to mention the initial shipping costs that were lost). Basically, I spent almost $20 for nothing. Ridiculous. I will NEVER shop here again.
Would shop in this store again: NO

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Consumer
Review By: oldbiz on May. 7, 2009

Summary: TigerDirect was once a very reliable Web Site. Recently I purchased an item that the Web Site showed had a warranty of one year. However when I received it, the warranty was only 90 days. The Web Site was corrected to show the with the 90 day warranty and when I complained to customer support they asked if I printed the original advertisement. Since I did not I was stuck with the 90 day warranty so I bought the extended warranty rather than sending back the item, it was cheaper than shipping costs. Next, I tried to purchase a Digital to Analog Converter Box using the government coupon which they Web Site indicated they accepted. No place to put in when completing the order. Called customer, they said the Web Site was not up to date, they are not accepting coupon any more. I checked any today, 6 days later and the Web Site still not updated. Now beware, if you do not have the copy of the item you bought at the time of purchase they do not honor description. Make sure you read everything before you place the order; you cannot take off coupons once you place your order. Site is having problem with false advertising.
Would shop in this store again: NO

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UNETHICAL ILLEGAL BUSINESS!
Review By: Joe on Apr. 15, 2009

Summary: Purchased an amBx computer peripheral, total $174. I called next day to cancel order, they said it had already shipped. It did not actually ship for another week, and arrived 2 weeks later, longer than their stated longest shipping time of 8 business days. Product was also faulty. Tigerdirect.ca refused to return it saying it has to go back direct to manufacturer - even though they have a "guaranteed 30 day return policy". Filed a BBB complaint, they refused to accept the above facts. Tigerdirect.ca rep Alex Nantel lied to BBB over several issues in the case, BBB accepted his lies with no further investigation and case was closed. Beware! Joe from Edmonton, Alberta
Would shop in this store again: NO

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Never buy a LCD from TigerDirect
Review By: Angry Consumer on Mar. 24, 2009

Summary: Long story....

1. Bought a Sharp 52" LCD from their site. Paid $1388.97 (1,299.99 + Shipping)
2. First LCD i got had a cracked screen. Filled a damage report and sent it back.
3. Tiger Direct sent me a replacement but instead of asking me they went ahead and charged my credit card $1388.97 again to send a new one out and would refund my original purcahse when the got the broken LCD back.
4. Replacement LCD had 2 bad HDMI inputs. Had to contact Sharp who sent a technician out and discovered the board was bad.
5. I sent the replacement LCD back to tigerdirect and demanded a full refund. They said fine but it will take 3-5 business days for your credit card to be refunded.
6. Waited 5 days, still no credit back on my card. I called customer service and they told me the credit was back on my Tigerdirect account not my credit card.
7. They refused to transfer me to a manager
8. Customer service rep also told me that I will get a refund for only 1,299.99$ and that I had to pay shipping?? I asked "why do i have to pay shipping for 2 LCD's that were broken?" the rep responded "because its our policy"
9. Been about 7 days and still no refund.

SO basically I've gone a month without a working TV, had my credit card charged close to 3 grand and still have not gotten a refund. Customer service for Tigerdirect does not care. They have bad attitudes and give you nothing but the run around. Im not sure how TigerDirect stays in business. I WILL NEVER BUY FROM THEM AGAIN!
Would shop in this store again: NO

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DO NOT ENTRUST YOUR CREDIT CARD WITH TIGERDIRECT
Review By: DISAPPOINTED on Feb. 18, 2009

Summary: A piece of advise to tiger direct purchaser; "Do not use credit card with substantial amount line of credit".
My husband purchased a camcorder recently with tiger direct charged to our Mastercard (the card that we were loyally used for at least ten years). Our charges were completely fine over the years except for when we have used it to purchase with the tigerdirect. Behold, charges from all over the globe were made 2 days subsequent to our online purchase. The user had an online shopping spree from golf on line store and charged to our account to buy 2 Apple Mac laptop. Considering that we can't even afford to buy those items. I am not certain whether these operations are done within the company or some organized group has been set-up to do such dubious activity. By the way the date to this review is not right. I am writing this February 17, 2009.
Would shop in this store again: NO

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TigerDirect advertise discontinued items
Review By: tsaosf on Dec. 9, 2008

Summary: I purchased a Sony Vaio VGN-AR820E (item #S168-17005) from TigerDirect.com on 12/1/2008. At time of ordering the item stated that they are in stock and "Availability: Order Today, Ships Today". So I made the purchase.

After the purchase, when I check back online for order status the next day, it showed the order is on "back order". I called their customer service on 12/2/08. The rep. answered and indicated that TigerDirect is expecting another shipment "next week", and they will ship my notebook as soon as they received them.

I checked again on 12/8 and the account still says on "back order" so I called again. This time rep. Rob says that he doesn't know when they will get this item. I told him that is not an acceptable answer since I paid for the item already. He says "you know as much as I do". So I asked him to let me talk to his manager Joe at extension x5907. After looking for a bit, Joe told me TigerDirect has discontinued this item! He can offer a similar product, an Acer laptop. I told him that Acer is not a replacement for a Sony. He then told me that sorry we can't help you any more and asked me to cancel the order...

So they post a discontinued item for sale, wasted my time, and now I have to waite for 2-3 days to see if I get my money back!
Would shop in this store again: NO

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Former customer
Review By: Don on Nov. 29, 2008

Summary: I ordered two mini hard drives and the sales person ignored the fact that I was only interested in mini drives and sold me a 500gb table drive, had to get a refund on it after canceling and that became a long time run around.

Needed one more same model mini HD. ordered and when order confirm came I saw they had substituted a different brand drive. and i was to get a "easy to get" $20 rebate that was impossible to get working (before discovered substitution) Called to cancel 1st wrong drive and the sales guy found the one I wanted and then increased the price by$10 when he saw I was going to order. Cancelled and went on site ordered and got correct price and am crossing my fingers I get refund for 1st wrong drive and get the correct and NEVER go tiger bad direct again!

I could feel the con on from the way the on phone reps dancing around. The time before I ordered three mini drives plus enclosures from a different co. my bank account got hit using my debit card # and I won't be surprised if it turns out to have been from TigerDrct when I hear from bank's security people. Will post results.
Would shop in this store again: NO

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best place to buy
Review By: joel777 on Nov. 28, 2008

Summary: tigerdirect is the best place to buy. i have no comp...about it.
Would shop in this store again: YES

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?
Review By: kerrycullinan on Nov. 24, 2008

Summary: I purchased an Asus for my son in Japan. It had a problem with the battery. TigerDirect said I should return it to them. Instead of treating it as a warranty they treated it as a restock and charged me $100. No amount of reasoning would change their mind. They are fine if all goes OK. If you have a problem .... look out!
Would shop in this store again: NO

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Great Store, prices, customer service
Review By: J on Oct. 15, 2008

Summary: I'm surprised to see so many negative reviews of TigerDirect. I've purchased equipment to build three different high-end machines, and in each case have been very pleased with their offerings, pricing, availability, and speed of shipping. I had a hardware problem once (dead power supply), and they quickly replaced it without issue or questions or pre-shipment. I've been impressed. Even when it came to building out a video editing machine, everything went well.

I'm not sure why some of the folks had the experiences they did, but after purchasing from TG for two+ years, I've never run into any problems.
Would shop in this store again: YES

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Long Time Tiger Customer
Review By: Darby on Aug. 6, 2008

Summary:

I've been a TigerDirect customer for many years. In fact the first online purchase that I ever made was through them. Overall I've made purchases in excess of $15,000 on my Tiger account. That includes PC complete systems, bare bones systems, memory, video cards, sound cards, audio components and an HD TV.

Delivery times have been as indicated on the purchase order, the products arrive undamaged and on the rare occassions that I've had a problem with an order (for instance an item arrived DOA) customer service made it good in a timely manner. I'm very satisfied with my shopping experiences at TigerDirect.

    Submitted: 6-AUG-2008
Would shop in this store again: YES

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Tigerdirect too bad
Review By: Yukon on Jun. 29, 2008

Summary: I order a cellphone from tigerdirect, after completing the transaction, they indicate this transaction is not allowed return. Moreover, when I received the cellphone, I found it was refurbished, which they didn't mentioned on their website, no FM radio, which listed on their website clearly. power plug is European round, not for North America.

I also send a ticket to tigerdirect, but no reply from them.

I do recommend people to be careful when you order something from tigerdirect.
Would shop in this store again: NO

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Home PC Builder
Review By: Reangered1 on Mar. 18, 2008

Summary: I ordered several products for Tigerdirect, and even with the awful delivery times, I needed one more part to finish a PC I was building and ordered from them one last and I repeat LAST time. Tigerdirect double billed my debit card for the product,(overbilling my account by $128.00) sending my account into default. With the addition of the $35.00 overdraft fee, the $163.00 total made other purchased I had made(which would have been covered without the absence of said funds) default. The total $280.00. Tigerdirect Customer Service "MANAGER" after admitting fault to the whole situation, informed me that their policy was to pay the initial $35.00 and nothing else, outting me a total of $245.00. Read reviews at Better Business Bureau about this company. I am not the only one.
Would shop in this store again: NO

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Do not buy from tigerdirect
Review By: Alphadan on Mar. 13, 2008

Summary: well this its my history

i brought a computer in parts Motherboard, Processor, Memory, Video Card, Hard Drive, CPU cooler.

they split the shipping in 2 packets the 1st packed arrived in arround 1 month (Im from venezuela) it had the CPU cooler and the memory it was fine but the second packet. was delayed one week since it had a struggle with the direction label missing or illegible and it was sent back to the shipper.

when it finally arrived the packed which should contain the Procesor, Mother Board, Video Card, and Hard Drive... only had the Hard Drive the rest was just missing and im talking about CPU/MOBO Bundle Qx9650 and ASUS P5E3 Deluxe and Geforce 8800GT expent arround 2000 USD. the customer service SUCKS every time i call they say theyr trying to find the guy who made the order and thats log time on long distance phone call (since im from venezuela) let see what happens next but at this point im really pissed i will have to wait another month for what i already paid more than one month ago. their ineptitude its just amazing
Would shop in this store again: NO

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Tigerdirect price guarantee not really a guarantee
Review By: heyace37 on Mar. 6, 2008

Summary: TigerDirect.com's 30 day price protection policy: "In the event our
advertised price on an item falls within 30 days of your purchase date
simply E-Mail us within 30 days of your original purchase date and we
will issue you a Tiger Credit in the amount of the price drop good
toward the purchase of anything else we sell."

Last month I bought a Logitec Remote Control for $79.00. The week
after, over President's Day, it was advertised for sale at $69.00. I sent
them an email asking for the guarantee.

The first reply I received said that they would not pay the guarantee,
as the product was now $99:

"We apologize for the inconvenience. Our records show that the price
of this item is now $99. We are unable to issue a price match for the
price you requested at this time."


I wrote them back, to remind them that I emailed them about the lower
price when the lower price was in effect, and that based on their
guarantee, I should be reimbursed the $10 due to a lower price having been
offered within 30 days of the sale.

I received a second email telling me that they wouldn't honor the
price guarantee because they don't provide guarantees on items with
rebates:

"Please note that the Tiger Direct Price Protection program does not
include rebate offers. The Price Protection can only cover the
original price of the item. We do apologize for the inconvenience."

However, there was no rebate on my original purchase, and no rebate
offered on their $69 price...I even sent them a picture of their ad, to
prove it. With this email, I reminded them of their guarantee, and their
obligation to fulfill a promise, and that I was likely to not do
business with them again if they didn't honor their advertising.

I received back an email granting the $10 as a credit - along with an
insulting email that included:

"The price protection
policy we carry is one we have exclusively for customer service and we
are in no way legally obligated to issue funds for changes in prices
any
more than we are obligated to charge you more if the price goes up a
few days later."

Wow - no understanding on their end of their obligations based upon
their advertising! I am guessing the run-around they gave me is standard
operating procedure at Tiger Direct for price guarantees, so I'm not
buying from them anymore, even through I have bought from them for over
10 years now. Egghead or Amazon for me from now on!
Would shop in this store again: NO

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Excuse Central.
Review By: Consumer Protector on Feb. 20, 2008

Summary: You have a 50/50 chance of receiving your item. They pass the buck faster than a game of craps. Watch your invoice and credit card bill, They like to add charges spontaneously. Google them. They have a bad reputation and they earn it.

No price is worth the headache. Use other online dealers like onecall, Buy.com ,Newegg. Skip Tiger Direct. They are just a calling center in Miami Florida with a bunch of guys just hanging out. Really this is true. Deliver center in Illionois and somewhere else.
They have more managers than you can count on one hand. They also are "gone to lunch " quite often. You've been warned!!!!!!!!
Would shop in this store again: NO

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TigerDirect sent broken TV, I had to pay to return!
Review By: RyanCook on Jan. 22, 2008

Summary: I ordered two RCA refurbished 32 inch LCD televisions from TigerDirect, paid $150.82 shipping ($1150.80 total) and received them in a timely manner. Christmas morning one of my kids got a broken TV, it arrived DOA and didn’t work right out of the box. This can happen to anyone, but rather than send a return sticker like many places, TigerDirect makes the customer pay return shipping. I paid $80 to return the TV and was offered an odd shipping credit of $36.45, I of course feel I should get my $80 back and get another TV sent out free, or at least the return my initial $75.41 (their customer service needs grammar and math help). I plan to take this up with the BBB, they can’t be of much help but at least I’ll try. Did I mention all I did was buy a non-functional television set? Rude customer service (Lisa & Gioconda), non-working product, I will never consider buying from TigerDirect again. This was my first purchase.

CUSTOMER HAS TO PAY RETURN SHIPPING!
Would shop in this store again: NO

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If you don't want a fight on your hands, shop elsewhere
Review By: valjacobsen on Jan. 9, 2008

Summary: Tiger Direct advertised the item for $59.95. That seemed like a very good price, so I bought. Tiger Direct then proceeded to charge me $99.95 for the item. Noticing the overcharge, I immediately contacted Tiger Direct and asked them to either cancel the order or correct the charge. Tiger Direct shipped the item a day later without either correcting the charge or canceling the order. I asked them to have it picked up, and they refused. They claimed that the item was never priced at $59.95, but I sent them 10 Internet links showing the $59.95 price. They still decided to charge me $99.95 and refuse to have the item picked up. If you want to be charged the price that you see and not an extremely inflated substitute price, don't shop here because once you've confirmed the order, there's no telling what will happen. You don't want a fight with your credit card provider on your hands.
Would shop in this store again: NO

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Mr.
Review By: palmtreeguy on Jan. 2, 2008

Summary: I bought a Palm T|X off of TigerDirect for $299 CAN. This is about $100 cheaper than it is in-store. The product met expectations, but getting it was the most testing experience imaginable.

I ordered the product on Friday morning. The product had failed to arrive by Wednesday of the following week, so I decided to try and track it. After getting an "invalid order number" message, I called customer service to see what was going on. Told me that the order was still held up in Illinois because the credit department hadn't even ratified it yet! These people had 3 working days to ratify it. Don't even bother talking to them, they don't care about you. My order didn't ship until Monday of the following week! Luckily, UPS was A LOT faster. Product arrived on Wednesday.

On the website, it explicitly says "ships within 24 hours". Instead, it took them 11 DAYS (264 hours, for comparison) to even get it on the road! Unbelievable. I've received things faster from eBay sellers in Japan. You can't beat TigerDirect's prices. Saying anything else would be a lie. But if you want to shop there, you better not be in a hurry to get something.
Would shop in this store again: NO

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Worst customer service EVER
Review By: roydw on Dec. 20, 2007

Summary: Shipment came fast, but good luck with customer service if you have a problem.
Would shop in this store again: NO

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TigerDirect Rebate Ripoff
Review By: LithVevil on Dec. 17, 2007

Summary: Warning: Do not order anything from this store with rebates. They ripped me off on the rebate. I followed the instruction, with UPC, receipts, dates. Received a notice that they did not have the UPC. I knew that was a lie. I also had the letter delivered certified mail. The UPC was there. I called and sent many emails. No one would respond. I wanted to report them to my state attorney general office. I'm not going to waste my time. In my opinion they are criminals because they steal moneny from customers by telling lies.
Would shop in this store again: NO

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Buyer
Review By: zorroaca on Dec. 6, 2007

Summary: I ordered a notebook that Tigerdirect said they had in stock 11/24/2007. Because I had never dealt with Tigerdirect before, I checked on Tigerdirect chat to see how my order was doing and they said my product was on back order! I checked again and another service person at Tigerdirect chat said the product was discontinued and would never be available. My order is cancelled but my Visa has been charged and I am told that nothing can be done until Dec. 16th. You be the judge.
Would shop in this store again: NO

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Watch your credit card
Review By: ishaikh on Nov. 22, 2007

Summary: I am fairly regular shopper of electronic and computer related items. No one has ever charged my credit card for unwanted and non subscribed items except TigerDirect. they not only charged an additional item at their own, on a different date, also failed to give me credit by saying that it will be free if you send the rebate. I can not understand that what I would do with that software which i never asked for? If you still want to buy at this criminal store, then "good luck" to you.
Would shop in this store again: NO

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Gotta love this place!
Review By: techdude101 on Oct. 22, 2007

Summary: There should be a not applicable section for customer service since I did not have to deal with them, but from the reviews I read I will give them an avarage. Point is I bought some parts: Case, power supply and video card. All came in perfect condition and in 4 days!
All the paperwork was included so any questions on returns or exchanges are clearly explained. I have had the parts installed in my computer for about 2 weeks and no problems at all. I would buy again from them!!!
Would shop in this store again: YES

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Unlike any other
Review By: Rubyred on Oct. 16, 2007

Summary: I bought some computer parts here about a month ago and had trouble with the ram, it wouldnt work at all. So I called up and spoke with a rep possibly names larry, luis , leo who knows. The point is they assisted with with the upmost courtesy and even helped troubleshoot which I kow they dont have to!! They really went out of their way and refunded the costs it took for me to send them back the bad ram. Got my order back in three days! Wooo! I do not really know what problems customers have with TigerDirect so far first impression was great and I will keep positng for those spectators who say wait till your nest purchase
Would shop in this store again: YES

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TigerDirect will take your money ASAP but is very slow to act when the customer is owed!
Review By: donnasasse on Sep. 8, 2007

Summary: There are a number of customer reviews on TigerDirect.com throughout the internet. While many customers have had their orders processed through this company without a hitch (good for them), the problems that abound with this company are ones where the customer HAS had a shipment problem and/or (heaven forbid) TigerDirect owes funds back to the customer (purchase refund, rebate, etc.) This company will take the customer's money at rocket speed, but is extremely slow to act when funds are due back to the customer. My experience with TigerDirect has been deplorable.

I ordered a refurbished PREMIUM X-Box for son's intended birthday gift. What Tiger Direct shipped was an X-Box Core Console (without hard drive). Upon contacting them, they admitted their error and issued an RMA for merchandise return. Because time parameters were not feasible to wait for a replacement, we had to make last-minute arrangements to obtain the product elsewhere through a local store. Full credit to customer's credit card account was requested. TigerDirect policy, as stated by their representatives, is to "allow 3 to 5 business days to process the return, and then allow another 3 to 5 days to process the refund."

As of the time of this report, Tiger Direct received the return 28 days ago (19 full business days) for which I have proof of UPS delivery and the name of the TigerDirect representative who signed for it. Also as of the time of this report, my credit card account has STILL not been credited.

Have called Tiger Direct Customer Service several times and keep getting stalled off with them saying only that the return is "in process."

This is inexcusable, given the fact that the reason for having to make the return in the first place was due solely and completely to Tiger Direct error.

This is not the first time that Tiger Direct shipped incorrect merchandise to this customer. It will be the last time since my family will never again trust them with our business. It is a real shame how disreputably some merchants deal with their customers and how selective they are with how fast they do things.
Would shop in this store again: NO

Over All:
On-Time Delivery:
Customer Service:
Good experiences
Review By: roaddemon on Sep. 7, 2007

Summary: I consider myself a hard core online tech buyer. I buy absolutely everything online and use tigerdirect fairly frequently and saw these awful reviews and had to chime in. I've never had to use customer service, so would have liked to give that an n\a review but that's not an option on this site. Anyways, I've always been very happy with using Tigerdirect unlike buy.com and pcmall. And no, I'm not a tigerdirect employee like a lot of the negative reviewers are saying.
Would shop in this store again: YES

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On-Time Delivery:
Customer Service:
Mr
Review By: parkerlarry on Sep. 1, 2007

Summary: Very misleading and dishonest rebate policy. Search on Tiger Direct Revies and you will see they often cheat one out of rebates. Beware of this company.
Would shop in this store again: NO

Over All:
On-Time Delivery:
Customer Service:
Decent selection, terrible delivery times.
Review By: mirkrim on Aug. 31, 2007

Summary: Shipping estimates and order tracking is misleading and unreliable. For some reason, orders can get placed on hold for an undetermined length of time (my order took 5 days) just for processing, at which point you get an email telling you to call in and confirm before it gets shipped. The order tracking displays no information about processing delays, and when I called in they said there is no set turnaround time for processing. Customer service gave the typical response "sorry there's nothing I can do about this".
Would shop in this store again: NO

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On-Time Delivery:
Customer Service:
OK but dishonest
Review By: Donpro on Jul. 24, 2007

Summary: Went to the store in Markam, Ontario.

I brought my PC in for service as it was constantly crashing and sometimes would not boot up on the first attempt. The service rep. informed me that their dignotic estimate was $35 but should I agree to the service, it would be deducted from the repair. They later called to inform me that the motherboard had been replaced. When I went to pick it up, they charged me for the motherboard but refused to deduct the $35 from the labor. As the tech. who served me wasn't there, I was given the option of leavint the computer there for two extra days which was impossible as I desperately needed it.

To make matters worse, when I brought it home, it kept rebooting so I had to bring it back. The tech there did some quick diagnostics and discovered a faulty power supply which was replaced - I only paid parts.

This makes me wonder if they ever did teh origioal diagnostics? Further, tney were comletely dishonest in their qoute - unfortuantely, I did not get it in writing re: the estimate deducted from the labor.

While I would use them for PC accessories, I will never use Tiger Direct for service as I could never trust them again
Would shop in this store again: NO

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Tigerdirect Ratings?
Review By: Scubadubba on Jun. 27, 2007

Summary: I find it unusual that most of the “good” reviews on this site hardly ever mention a specific shopping experience. Most say “I have never had a problem”, or “I have always received my rebates”, etc. If all of these “good” reviews are true why does tiger direct have an unsatisfactory record with the Better Business Bureau? Also, why has the Federal Trade Commission filed a complaint against them (Docket No C3903). Like other websites this one seems to have fallen victim to the employees of tigerdirect trying to boost their ratings. To find the truth search the Federal Trade Commissions website at www.ftc.gov or the Better Business Bureau at www.bbbsoutheastflorida.org.
Would shop in this store again: NO

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Awful Experience
Review By: thetigersucks on Jun. 27, 2007

Summary: I ordered a refurbished Blackberry 7100 Unlocked GSM PDA Phone as advertised on their website for the astounding price of $84.99.

I also purchased the 1 year extended warranty.When I received my Unlocked 7100 Blackberry GSM PDA Phone it was locked. I immediately emailed them and explained that I did not receive what they advertised and what I had ordered.

They could care less, never heard from them again.

AVOID tigerdirect.com!
Would shop in this store again: NO

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Customer Service:
Fastest shipping online
Review By: Bluetooth on May. 24, 2007

Summary: I bought a PC on a Monday and had it by Wednesday morning and I didn't even pay express shipping. Unbelievable! They also have awesome prices. Thanks Tiger Direct.
Would shop in this store again: YES

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On-Time Delivery:
Customer Service:
Best prices around!
Review By: GatorFan007 on May. 3, 2007

Summary: I just bought a new laptop for school through Tiger direct and it was unbelievable cheap. It was refurb, but still, it looks new and it works awesome. THANK YOU TIGER!!
Would shop in this store again: YES

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Customer Service:
TD is the bet place to find computer parts
Review By: PCDealHunter on Apr. 27, 2007

Summary: I build computers for a living and have used Tigerdirect for over 7 years. They have the best selection for parts and great product descriptions. Not to mention prices. I have had to return items on several ocassions and the process has been pretty painless.
Would shop in this store again: YES

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TigerDirect is awesome
Review By: Computergeek27 on Apr. 27, 2007

Summary: I just received a large order (laptop, camera, lcd tv) faster than I expected. Everything came in perfect condition and I have already tried out all my items and they work great. I am going to apply for my rebates, but I have always received every rebate I have filed for. I think rebate complaints come from people that don't file properly.
In summary, TigerDirect is A++ in my book. They have the best prices on line and I will definitely shop here again.
Would shop in this store again: YES

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Customer Service:
bad experience with tiger direct
Review By: budi on Apr. 26, 2007

Summary: really ... reallly ... really ... really bad ... (sorry, long story)
... I have several good experiences with them ... but they seems to get worse ...


1. I bought a brand new bare bone computer from tiger direct
2. they send me a used casing ...
I know it is used, because one of the plastic that holds the screws are already cut
3. that's not all
the front case is also broken
probably from shipping ... I never know ...
I kept asking them this question, they never answer me ...
4. of course, that's not all ...
I don't want to install the whole thing, and tested using the broken case; because that means, I have to uninstall & re-install the whole thing.
so, I ask them to send me a replacement; and wait for it, to install ...
5. of course, it takes them, really really long, and I decided to buy different case from different vendor
6. good thing, I can return the broken case easily; and even though I lost the shipping receipt, after asking them several times, they refunded the shipping fee ...
7. because it takes so long to ship the case, I have to decide, if I want to return the whole things, or give them a chance ...
I give them a chance ... BAD MOVE ...
... and I have to cut the UPC, in order to get the rebates, which, most of them, I haven't receive ... big surprise, right ?
8. by the time I have the case and able to test it, the CPU/motherboard is not working
9. at some point, I tried to call them, but got a hold forever
so, I decided, I won't call them again, but use email instead. pretty fast in replying via email
10. I tried to explain the whole situation;
I'm asking, if I will get a full refund, even if I already cut the UPC; because of their fault ...
but they just give me a generic reply ... sometime:
- we have refund your case (which they did, but that's not the point)
- it's up to the other department, if they want to credit you in full

it seems that they didn't try to understand the situation
I've sent them 50 emails or so

in total, probably I lost about $400 due to this incident ... with that amount of money, I already bought a new computer ... much much better than the bare bone

I've called & email with them, since a week after I receive the item (I order, sept 1, 2006). almost every other day ... and still doing it now ....

if you have a good experience ... you are lucky, like me, for the first several times ...
but you never know when is your bad luck day ...
so, stay out of this company ...
Would shop in this store again: NO

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Dishonest Store
Review By: amicablewings on Apr. 24, 2007

Summary: Dont buy from TigerDirect! They sell cheap quality and broken stuffs. They never HONOR ANY Rebates. Cheeaters!!!! Terrible customer support! They should be out of Business!
Would shop in this store again: NO

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No problems with Tiger Direct
Review By: Al1969 on Apr. 2, 2007

Summary: I've ordered a few times from Tiger Direct over the past year, and everything has gone extremely well. Not only have I received my orders in a very timely fashion, I have also gotten all the rebates I have filed for. Given this, I cannot understand how others claim to have experienced a less-than-desirable experience. Given their great deals, fast delivery, rebate fulfillment, and exceptional customer service, I see myself purchasing from Tiger Direct for a long time to come.
Would shop in this store again: YES

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TIGERDIRECT should close down
Review By: CubanComputerGeek on Apr. 1, 2007

Summary: I have been to this store numerous times in the past. It's close to my house and I get a fair variety of products.

However, the employees seem to be disinterested in helping you or in selling you a good product. There were once good employees there...but it's obvious that they left a long time ago because this store either treats them badly in some way or does not train them to provide good customer service.

The check-out lines always take a very long time. Last year I waited almost an hour in a line! Does that even seem possible? Would any normal retailer permit this to continue?

TigerDirect does. It does this and a host of other things that make me want to stop going there.

Buyer beware...I would LIKE to shop here again...it will just take a lot of effort to convince myself.
Would shop in this store again: NO

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Deceitful
Review By: jake928 on Mar. 12, 2007

Summary: Purchased an $80 stick of RAM (after $30 rebate). Ended up paying $160 even after being promised a $15 refund to my credit card. Still waiting on the rebate 2 months later. Little to no response from customer service by email or phone. Every attempt to view an invoice or track an order results in an error on the tracking page. Website claims 24/7 phone support, yet the line is only open 7-5. Used to recommend them but after constant false advertising, horrible support, understated prices, high shipping, and an overall "I've just been scammed" feeling right after purchase, I will never shop here again.
Would shop in this store again: NO

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Customer Service:
buyer
Review By: formertigerdirectuser on Mar. 11, 2007

Summary: They sell stuff they don't have, even if it's listed in-stock or available, that does not mean they have it or even expect to have it any time soon. They'll keep wasting your time promising to ship your order any day for no good reason even though they know the item is not in stock. Do yourself a favor, AVOID.
Would shop in this store again: NO

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Customer Service:
Architect
Review By: laptopbyer on Mar. 8, 2007

Summary: Tigerdirect = lies, lies and more lies - I've been shopping on-line for at least 8 years and this was my worst experience ever.
Would shop in this store again: NO

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Developer
Review By: softwareexpert on Mar. 8, 2007

Summary: The item was listed as 'in stock' for three days and then 'available while supplies last' for 6 more days, yet my order was 'backordered'. They lied to me on the phone repeatedly, when I spoke to a supervisor he lied as well. I ended up wasting 10 days and cancelling my order, will shop elsewhere.

Would shop in this store again: NO

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Customer Service:
excellent
Review By: uuuuuuuu2 on Mar. 8, 2007

Summary: I order by 8pm and i get it the next day.... apx 500 miles away... every rebate has come through.... (people who fail rebating dont read the rules for submission usually) good prices... and never a problem...
Would shop in this store again: YES

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Customer Service:
Tigerdirect - two times
Review By: Should have known better on Feb. 21, 2007

Summary: Well..fool me once...
Fool me twice...

I purchased a laptop from Tigerdirect, it came with a Compaq power cord, problem was it was a Toshiba. Took forever to get fixed, they claimed I had to deal with Toshiba.

Bought another laptop, it has been back ordered twice - for over a month, no satisfaction or notification. I cancelled the order...who knows...

I think I will give up dealing with them...

Back to Computer Geeks!
Would shop in this store again: NO

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Don't buy, Sister company has rebate scam
Review By: WallyEFunk on Feb. 17, 2007

Summary: Like all the others ,rebates were procesed, monies never came , emails not responded too. Why take a chance, buy from repetable company which this one is not.
Would shop in this store again: NO

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POOR BUSINESS
Review By: smitty on Feb. 15, 2007

Summary: FORGET TRYING TO GET YOUR REBATES, IT'S A JOKE , TIGER WON'T HELP
WITH THIS , AND ALSO IF YOUR REVIEWS AREN'T GOOD THE MODERATORS WON'T
LET YOU POST THEM , ONLY GOOD REVIEWS GOOD POSTED CERTAINLY NOT
BAD ONES WILL NOT MADE THE POST , DO YOURSELF A FAVOR SHOP ELSEWHERE..
Would shop in this store again: NO

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Customer Service:
Mr
Review By: baybay on Jan. 30, 2007

Summary: Check fineprints.
Most of the products they sell are refurbished, if you don't read details carefully you might get a refurbished item. You cannot return without restocking fee because they will say "It is mentioned that it was refurbished".
Would shop in this store again: NO

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Mr
Review By: byyy on Jan. 30, 2007

Summary: BEWARE!!!!!!!!
REBATES from on Rebate are SCAM!!!!
They never sent my $180 dolars. Called them many times, they said they will but never did. I am filing a complaint.
DOn't buy anything with rebates. Without rebates you can shop, they shipment and products are OK.
Would shop in this store again: NO

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Customer Service:
Tigerdirect
Review By: og123 on Jan. 9, 2007

Summary: If mediocre is Tigerdirects standard for customer service then they have met and exceeded this requirement...they are ultra-mediocre.

Ordered a Ultra power supply (ult-500p,3yr warranty) from them and within a couple of months crapped out, Ultra wanted me to pay for a new one, and Tigerdirect basically told me to F**k myself, not their problem rather then standing behind the product and making it right.

Other problems-
Ordered two new Samsung LCD monitors, came with fingerprints all over the screen and looked like refurbs...sent back

Firewire adapter card came in crushed carton...sent back

Customer service rep barely spoke English and would not state his name.

Lessons learned, Tigerdirect is a subscriber to mediocrity and Ultra products are crap, if they had truth in advertising their website would be called www.ultratigercrapdirect.com and if I could give them negative stars I would do so.
Would shop in this store again: NO

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Customer Service:
TigerDirect Rebate
Review By: Freddy on Dec. 5, 2006

Summary: Bought a Acer Labtop, never received my $100.00 rebate, TigerDirect was not helpful at all, I even faxed all the info to Online rebate, never got anywhere. I never by from TigerDirect again, Wrote off th $100.00 as education. In my opinion total scam. If you don't believe me Google TigerDirect Rebate and read all the horror stories about Online Rebate.
Would shop in this store again: NO

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Worst experience of all
Review By: Tom on Nov. 29, 2006

Summary: this onrebate program from tigerdirect is really awful, i bought few items from tigerdirect and onrebate accepted those rebate but didnt get the payments yet, its already past 8 months now, there is no way u contact with any representate from onrebate, it is even hard to find an email address of them, even if u email them, they tell you to call them at some number where u wont even get to talk with anybody, that thing is just computerize calling center where u will only be able to know the status of ur rebate, and if u wanna contact tigerdirect ur concern, they say, thats not their business to collect that rebate money for you! I highly recommend everybody not to buy anything from tigerdirect, www.newegg.com is way better than that f***ing crappy site.

thanks
Would shop in this store again: NO

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Rebate ripoff - Beware!
Review By: shlalaw on Nov. 29, 2006

Summary: I have had six rebates through Onrebate accepted over 4 months ago without payment, and without any response by Tigerdirect or Onrebate. I will not buy from Tigerdirect again. Period.
Would shop in this store again: NO

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Customer Service:
Researcher
Review By: Robby on Nov. 26, 2006

Summary: TigerDirect Rebates are a scam. I have stopped shopping online at TigerDirect Someone will sue them one of these days.
Would shop in this store again: NO

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On-Time Delivery:
Customer Service:
auditor
Review By: aj on Nov. 21, 2006

Summary: Rebate company onrebate and tigerdiret are partners, and onreabte fails to send rebates. They owe me 100 bucks.... Check Google for "TigerDirect Fraud" and see what you get!
Would shop in this store again: NO

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Customer Service:
Dont buy from TigerDirect
Review By: Cheated on Nov. 11, 2006

Summary: Purchased a videocard from TigerDirect. They never sent it to me but did charge my VISA card. Stay away!
Would shop in this store again: NO

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Customer Service:
STAY AWAY!
Review By: anonymous on Oct. 27, 2006

Summary: Absolutely the worst experience with any online dealer. Dont fall for the rebates cuz you'll never get them.
Would shop in this store again: NO

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On-Time Delivery:
Customer Service:
software engineer
Review By: james on Oct. 26, 2006

Summary: I built a computer by purchasing components. Power supply gone bad in a week. They replaced with a refurbished one. That one also gone bad. Mail in rebates. You are lucky if you get them. Don't compare their price by considering mail in rebates. You never get them.
Would shop in this store again: NO

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Overpriced shipping
Review By: spdsl on Oct. 2, 2006

Summary: Rebate forget about it. Shipping?? $11.00 ups shipping for a video card in the same state it was purchased in. Don't be fooled by the bait and switch on the price.
Would shop in this store again: NO

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Customer Service:
OMG Dont do any business with
Review By: NatureDudeME on Sep. 30, 2006

Summary: OMG I will never do business with them again. The process to try and buy a phone is terrible. You cant get the sale Price, you cant get the plan you want and you cant get the phones. When you call they dont have a clue what your talking about, then they disconnect you a number of times. then I find out its not even them, its infonics. there are hidden fees, everything is late... Its not worth the supposed discount that they say you get...
BEWARE.....
Would shop in this store again: NO

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Don't fall for Tigerdirect rebates!!
Review By: mad at tiger on Sep. 22, 2006

Summary: Whatever you do please don't buy anthing from Tigerdirect because of the promise of juicy rebates. You'll be sorry. The great after-rebate price won't be so great when you don't get your rebate from their rebate redemption service OnRebate.
I got a number of stuffs from them but have stopped after the bitter experience with their rebated games.
Never again!!!
Would shop in this store again: NO

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Be advised that Tiger rebatses are a rip-off
Review By: TigerSucks on Sep. 16, 2006

Summary: This is an excerpt of what transpired with Tiger in the past about a rebate for Desktop DNA Migrator software..>

Dear Carl; I don't have a problem with the motherboard in fact I love it as well as all the other items I have been buying from you guys for the last 10 years or so.
The problem I have with your rebate system, it is a RIP OFF!!!!!!!!!
I'm not talking about the manufatcurers rebates I am talking about the clearing house you use for your rebates especially for the software by CA (Desktop DNA Migrator in particular) the salesman says buy it it's fre you get your money back.
IN fact it is a real RIPOFF, you send the UPC and original receipts and all of they ask and then they send you an email saying everything is OK and claim is begin processm you shoudl get a check in about 5 weeks or so, then you get another mail saying congratulation you have successfully completed the application and submit recipt and UPC and on and on . . . AGAIN!!!!!!!!!!!!! now I don;t have 2 sets of original receips nor UPC's that is reidiculous.

You guys have frown too big and simply don't care about the customer any more,Í like you guys when you used to be a mom and pop stor with computer supplies a long time ago, now you/re just another money grabbing scum company with very low business ethics.

And I'm posting this somewhere else too.
Good luck

Me.
Would shop in this store again: NO

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Customer Service:
Florida Woman
Review By: Helen Smith on Sep. 13, 2006

Summary: My rebates with TigerDirect.com / Onrebate.com were denied for no good reason.

I sent all the documentation requested; but the rebates were denied, so using google found enough to stay away from them forever:



SCAMS Onrebate.com / TigerDirect.com

Read below for things you can do to stop these scams

Post your complaints where their money comes from:
http://messages.finance.yahoo.com/mb/SYX

This shows that TigerDirect and Onrebate.com are SAME:
http://jerryfeil.com/tigerdirect.htm

YOUR PERSONAL information is for SALE:
http://glaserlists.com/Lists/OnRebate%20Enhanced.htm
http://directmag.com/mag/marketing_listline_29/


PLENTY about Onrebate.com:
http://www.ripoffreport.com/results.asp?q1=ALL&q4=&q6=&q3=&q2=&q7=&searchtype=0&submit2=Search!&q5=OnRebate
http://www.resellerratings.com/forum/showthread.php?t=117159&page=2
http://digg.com/tech_news/TigerDirect_and_OnRebate_Scam
http://www.thewolfweb.com/message_topic.aspx?topic=431408
http://forums.********.net/archive/index.php?t-189363.html
http://forums.windrivers.com/archive/index.php/t-60292.html
http://digg.com/technology/Tiger_Direct_uses_False_Advertising_to_get_sales


FTC ruling against tigerdirect in 1999 for their deceptive practices, not honoring warranties, bait and switch tactics etc?

http://www.ftc.gov/os/1999/11/tigerdirectcmp.htm
http://www.ftc.gov/os/1999/11/tigerdirect.do.htm

Where to complaint:

File a Complaint with the Florida Attorney General's Consumer Protection Office

http://www.myfloridalegal.com/ConsumerComplaint.pdf

File a Complaint with the Miami-Dade County's Consumer Services Department

http://www.miamidade.gov/csd/complaint.asp

File a Complaint with the Palm Beach County's Consumer Affairs Division

http://www.pbcgov.com/pubsafety/consumer/html/home.asp

File a Complaint with your state's Attorney General's Office

File a dispute with your credit card company (if the purchase was made by credit card)

Typically, you have 60 days to file a dispute with your credit card company. The credit card company will then initiate a dispute between you and the merchant's bank.

If all else fails, file a dispute at your local Small Claims Court.

Ask Microsoft not to allow TigerDirect to sell Microsoft products:

Bill Benton
Sales Manager
Microsoft
Bill.Benton@microsoft.com
Fax: 425-936-7329

The brains and pockets keeping your money:

Systemax, Inc., ONREBATE.com AND TigerDirect's parent company

Systemax, Inc.
11 Harbor Park Dr.
Port Washington, NY 11050
Phone: 516-608-7000
Fax: 516-608-7111
www.systemax.com

Officer/Director Detail Name & Address Title
LEEDS, RICHARD
11 HARBOR PARK DIRVE
PORT WASHINGTON NY 11050 CD

LEEDS, ROBERT
11 HARBOR PARK DIRVE
PORT WASHINGTON NY 11050 D

LEEDS, BRUCE
11 HARBOR PARK DIRVE
PORT WASHINGTON NY 11050 D
Would shop in this store again: NO

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This store is truly mismanaged
Review By: Klory on Sep. 8, 2006

Summary: I received a gift certificate through Supercertificates online for $100 to Tigerdirect.com. It has been weeks now since I tried to place an order with them and my order is still "pending". I've called at least a dozen times and the customer service people have no idea what their doing. They always tell me that either they will leave a message with their supervisor or that everything is okay, but then nothing happens for days. This conmpany was kicked out of the Better Business Bureau because they had so many complaints, NOBODY SHOP THERE!!
Would shop in this store again: NO

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Joy Systems not joyful on rebates Avoid!
Review By: badtiger on Aug. 21, 2006

Summary: $80 dollars later...

After 3 months of waiting and a rebate form sent with delivery confirmation that they say was not received. I have had it with them. Tiger Direct is only as good as its suppliers. This supplier did not perform. I am out $80 and very annoyed. Without the $80 rebate the computer is not a good value. Its just an old machine without CDs to reinstall the OS if needed. Go elsewhere and buy an inexpensive new machine with OS CDs and save yourself the hassle. Avoid Tiger Direct and Joy Systems and their rebate rip offs.
Would shop in this store again: NO

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Customer Service:
awesome store
Review By: twocheese on Jul. 30, 2006

Summary: Awesome store, received rebates on all 8 items to date. Only had to place one call to clarify a rebate. Great service. It's the only store I use for all my computing needs.
Would shop in this store again: YES

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ANOTHER BAD REVIEW - Why I shopped here, I don't know.
Review By: 108prdwma on Jul. 29, 2006

Summary: The WORST BUYING EXPERIENCE I HAVE EVER HAD

BAR NONE.

I built a barebones computer using TigerDirect.com. Each component (drive, motherboard, CPU, case, etc) shipped seperately from TigerDirect.

SHIPPING TOOK OVER 3 MONTHS!! WHAT ARRIVED WAS BROKEN, OR SOON BROKE. THE REPLACEMENT PARTS (FedExed overnight) WERE ALSO BROKEN.

Why did it take 3 months - and endless phone calls - to ship initially, when replacements could be sent overnight?????

The one part drop shipped from the manufacturer arrived within a week.

Needless to say, I lost out on all the rebates that made this a great deal, as the parts arrived after the rebate deadline.

The customer service reps were miserable creatures that kept transferring me around. I spent at least 10 hours on hold with these rats. No, I am not exaggerating.

NEVER EVER AGAIN.

DON'T DO IT. DON'T BUY FROM THEM TO SAVE A FEW BUCKS. LISTEN TO US. YOU WILL REGRET IT.
Would shop in this store again: NO

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Customer Service:
Engineer
Review By: markk on Jul. 5, 2006

Summary: Would never buy from these scam artists again. Prices no longer look attractive when you factor in the rebate scams.
Would shop in this store again: NO

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FINALLY
Review By: latc1956 on Jul. 2, 2006

Summary: I posted here about a month ago. Since then I have been hounding TigerDirect by email and telephone about a rebate they offered that did apply to the product I purchased from them. They said they were going to issue a credit to my charge card, but they never did. I called - kept calling - and called a lot more until they finally relented and just now issued the credit they promised.

Of course I have not received(in the mail) the other rebate that was approved by their rebate company.

In the past month, I've helped several friends select new computers. I made it a point to avoid TigerDirect computers and I told TigerDirect about this too. Their rebate policies have cost them at least a half dozen sales recently. I won't put my reputation or my friends money in TigerDirects pocket...
Would shop in this store again: NO

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Tiger Direct Service
Review By: lobo3101 on Jun. 14, 2006

Summary: After reading a few articles about 2 months back about rebate fraud, I knew shopping at Tiger Direct was going to be shady. They've had hundreds of complaints against them for failure to honor rebates and most of your stories go along with those investigative articles. Google around, you aren't the only ones being defrauded. And yes, what they're doing is in fact fraudulant.

I make a point not to order anything online from them and never use a rebated item from the. I only use their brick and mortar store in Naperville, IL. Their staff is mildly human-like minus the time two of them wouldn't tell me how to copy dvds. I wanted to purchase a dvd burner and needed to know which format (+R, RR, -R) or whatever plays in regular DVD players. The staff told me it was illegal for them to tell me (LOL) how to do this. That was weak.

So I walked down the blank dvd aisle, found a random customer who was buying blank dvds, and asked him. He told me exactly how to do it.

Is Tiger Direct a semi-retarded company with a very bad history of terrible customer service? Absolutely. Do they have great prices if you can hit their brick and mortar store and speak to their troupe of monkey-employees as little as possible? OH YA. It's like best buy without the lines. Go in and get exactly what you need, don't order from or speak to them if you can avoid it.
Would shop in this store again: YES

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Bad Rebates, Bad Customer Service
Review By: latc1956 on Jun. 4, 2006

Summary: I bought a monitor that was bundled with eTrust® Internet Security Suite software. My rebate was rejected because the monitor I bought was not part of the rebate program. TigerDirect advertised a rebate that did not apply to the product purchase. I telephoned them about this and was disconnected when they heard I was displeased.
Would shop in this store again: NO

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Cellphone scam
Review By: POed on May. 12, 2006

Summary: Scammed out of several rebates. The LAST one was on a RAZR cellphone for $250!!! NEVER EVER AGAIN.
Would shop in this store again: NO

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Rebates
Review By: Satisfied on May. 8, 2006

Summary: I've been shopping at TigerDirect.com for years and have no complaints regarding their service, prices, or delivery. The rebate problems are UNIVERSAL scams by all vendors including bricks & mortar stores. You, the consumer, must keep a copy of EVERYTHING and track the rebate. I've found that when they reject my rebate, if I call them, they immediately approve it based on the call. I think they're banking on us NOT calling. So, BUYER beware ALL rebate offers. I agree, CostCo and Staples are the best regarding rebates. All others require a LOT of monitoring!
Would shop in this store again: YES

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Rebates are a scam.
Review By: yushi on Apr. 30, 2006

Summary: Bought a monitor from the naperville store with a $50 rebate from Joy Systems. Sent everything in exactily like the rebate instructed, got a postcard back from Joy Systems saying that my UPC code was invalid. A phonecall with their customer service poved to be futile. If you shop at their store, don't expect to get back the rebate. Hopefully someone files a class action lawsuit against them.
Would shop in this store again: NO

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Forget the rebate
Review By: Eric Bier on Apr. 27, 2006

Summary: The complication and effort required to get a rebate from TigerDirect is beyond the endurance of most people and constitutes fraud, in my opinion. I will never buy anything from Tiger Direct again.

If you like rebates, Costco provides excellent rebate service along with excellent prices.

Eric Bier
Would shop in this store again: NO

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Rebate scam
Review By: myrebate on Apr. 16, 2006

Summary: Same story... You'll never get your rebates...
Would shop in this store again: NO

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Mr.
Review By: Patrick on Apr. 12, 2006

Summary: Tiger has good prices, but they screw you on rebates. I bought about six things that had rebates, four of which were with onrebate.com. I use a P.O. box as my billing address. The directions say you can't use a P.O. box, but instead must use a physical address. So I provided my physical address and those jerks denied it because the address didn't match my billing address. I called onrebate.com, waited a long time on hold, actually spoke to a very rude person who just brushed me off. When I explained that I would have been denied if I had used a P.O. box, he said that didn't matter and the rebate is still denied. I asked to speak with someone higher in his department and he said the person was busy and wouldn't talk with me now. He finally agreed to put me through to the supervisor's voicemail. When it actually allowed me to leave a message, it said the mailbox was full and hung up on me. These people belong in jail. I know tiger direct owns onrebate.com and I think that part of their company is crooked as heck, but they do have good prices on other things and they do deliver fast. The moral of the story is, avoid all products that include rebates. Maybe we need to report this to the justice department.
Would shop in this store again: YES

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tigerdirect/global/whoever
Review By: hereinfl on Apr. 9, 2006

Summary: ive used tigerdirect for years and only once received a damaged product. they aurhorized a shipping return and replaced the product - no questions asked. of course i dont live far from their FL store - maybe they are scared ill show up at their door?
Would shop in this store again: YES

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OnRebate impossible to talk to
Review By: jerry on Mar. 31, 2006

Summary: I purchased a monitor in the local Tigerdirect Retail Store. I had moved recently and they had my old address in their database. The clerk said, "don't worry about it. it doesn't matter". But when I sent the rebate form to OnRebate, it was denied because my address didn't match the address on the tigerdirect receipt. It is IMPOSSIBLE to actually talk with a person at OnRebate. You get an automated response that hangs up on you after telling you the rebate is denied. They say "you should have read the requirements." But there's nothing on the requirements about the address on the receipt. Maybe TigerDirect purposely doesn't update customer addresses on the receipts knowing that the rebates will be denied.
Would shop in this store again: NO

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Bad biz
Review By: SunRun on Mar. 20, 2006

Summary: I bought a few items from tigerdirect.ca. The shipping was fast and the items were well packed. The problem is there customer service is awful. I had to phone them five times to get my shipping order correct. It was a really bad experience they were not polite at all.
The only reason I would buy from them again is the price. But take catution if your product is broken or has any problems you will have to go through hell and back to get any thing done. The rebate service takes at least 2 months before you see your rebate.
Would shop in this store again: YES

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Me
Review By: Coreysromero on Mar. 4, 2006

Summary: My wife bought me a Tiger Direct Gift Card for $100 and I have been trying to use it since December of 05. It is now March 4th and I am on my 4th order with Tiger Direct. I initially thought you could combine gift card & credit card. Well every time I attempted to combine them they charge the credit card the entire amount. The checkout page even states that the gift card has been redeemed and the credit has been applied. This is the final time I am attempting to purchase something from them. I am currently trying to make a purchase of 99.98 OTD, and I select gift card and redeem gift card and the page errors and says "No PayMethod was selected". THIS IS FRAUD!!!!!!!!
Would shop in this store again: NO

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Confirmed: TigerDirect rebate is a rip-off
Review By: djenyc on Feb. 14, 2006

Summary: I bought a seagate HDD from them with 40 dollars rebate. Now to get the rebate you have to go online, register your Paypal account, print out bunch of forms, then manually write fill them out and send it all back by mail. Now I did all that and I checked the contents of the envelop twice before I sent it and now they rejected it, saying my paperwork does not match. I'll be calling them to try to get my money back, but will stay away from OnRebate.com and TigerDirect.com in the future. They rebates program is dishonest and there is only maybe a 30% chance that you get your money back, after all the work it takes. Bastards
Would shop in this store again: NO

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Rebate is a scam
Review By: LMS on Feb. 11, 2006

Summary: Rebate was rejected because I don't have the right UPC. But I had sent them every UPC I had. I truly believe they use this as a trap to lure you into buying something that looks like a good deal, then they simply ignore you.

I went to a local store (in Naperville, IL). I bought some DVD-RW. I did not realized they charged me more than the sticker price until I went home. I was so mad.
Would shop in this store again: NO

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Rebate
Review By: GammaRay on Feb. 7, 2006

Summary: A follow up note to my post on Jan 23rd 2006 regarding my NEC monitor. Well, I sent in the rebate form exactly as they asked (original box label, copy of receipt, serial numbers...), and I just got a letter back from them citing the following: "Dear consumer, thank you for participating in this promotion. Unfortunately we could not honor your request due to the following reason(s): $20 Joy Systems Rebate - Invalid Original Box Label." That's right. Cause I'm an invalid and pulled off a label from cereal box and sent that in instead. Now I no longer have the label, and I'm not in the mood of calling a long distance number to wait on hold for 3 hours before they hang up on me. DO NO BUY FROM TIGERDIRECT.
Would shop in this store again: NO

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On rebate
Review By: Cshed on Feb. 6, 2006

Summary: I purchased the seagate hard drives. I agree with the comments about the rebate. I'm on hold with onrebate at this moment. This happens to be my third attempt to reach them concerning my rebate. The first two times I called I was hold for an extremely long time and then they disconnected me. I have even sent emails to which there is no response. I would not purchase from these guys again
Would shop in this store again: NO

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They are so bad
Review By: Cool on Jan. 25, 2006

Summary: Scammed me out of 100$
Would shop in this store again: NO

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Customer service hang up on me
Review By: Eww on Jan. 25, 2006

Summary: Customer service hang up on me, their attidude was the worse you can imagine
Would shop in this store again: NO

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onrebate.com - Believe the "don't buy here" tips re TigerDirect.
Review By: mhall at peoplepc.com on Jan. 24, 2006

Summary: 1. Bought monitor with $50 rebate.
2. Had onrebate problems - never got it. Never helped.
3. Tiger never gets any family business again.
Would shop in this store again: NO

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Disappointed
Review By: GammaRay on Jan. 23, 2006

Summary: Bought an off-lease NEC 19" CRT monitor in early December '05. After about 5 weeks of use, I noticed the image flickers, getting progressively worse the more I had the monitor on. Now, the top and bottom of the screen gets compressed and flickers non-stop to the point where I can no longer see the image. Called customer support (markham, canada), waited and waited, I hung up. Called the store finally and when the guy from tech support picks up, says I'm on my own, they won't touch "off-lease" CRT's past one month. WTF? Says I have to contact the manufacturer directly. Sure. Thanks for the help. Considering how quick they were to brush me off, well, I'll definetely be shopping there again. Jerks.
Would shop in this store again: NO

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Very good in Canada
Review By: sahands on Jan. 13, 2006

Summary: I have been shopping at tigerdirect for over 2 years now, I have ordered online and directly shopped at the factory, I don't see what the big fuss is that people are making, I have not had any problems with them, I guess my only suggestion would be not to get products with rebates and those forms are a pain.
Would shop in this store again: YES

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Rebate Ripoff
Review By: regretela on Jan. 6, 2006

Summary: Bought Seagate 250GB hard drive. NEVER received the $50 rebate promised. When I contacted Tiger Direct "customer service" was treated rudely and indifferently, and was told that I needed to contact the rebate company. I wish I had known at the time that OnRebate is owned by Tiger Direct. Either the so-called customer service rep was lying or clueless!
I will never buy from you again and will inform anyone I can about the deceptive practices of this company. They seem to forget that there are plenty on other stores, online or brick-and-mortar where one can get a good deal on electronics.

Would shop in this store again: NO

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buyer
Review By: jsteve on Jan. 1, 2006

Summary: bought two mb 8/05
one was bad sent it back
thats all that happened.
they don't even answer email
stay away from tigerdirect
buy local
Would shop in this store again: NO

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tigerdirect is awesome
Review By: aneysia on Dec. 25, 2005

Summary: I ordered new computer parts from tigerdirect. When I put everything together, the system had issues running. I tried troubleshooting the problem and finally decided it was bad RAM. Called their customer service, and got an RA# with no problem. They even said they'd credit me $5 for shipping. I got the replacement RAM and had the same problem. I called tigerdirect and they told me to call the motherboard manufacturer (no suprise since tigerdirect is a online store, not an expert on all the specifics of the parts they sell) I was told that it was a compatibility issue with my motherboard. I called tigerdirect and explained this to the customer service rep. He told me I could still return both sets of RAM, with no restocking fee or anything (despite the fact that it was my fault for not reading up more on the RAM). I got a full refund and $10 total for shipping. They were a lot more curtious and helpful then most other companies' customer service reps. Because of their good customer service and fact shipping times, I'm definately ordering from tiger direct again.
Would shop in this store again: YES

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Tigerdirect and onrebate theives
Review By: jim on Dec. 22, 2005

Summary: Onrebate.com will not allow me to enter my phone number which is required to get the rebate. I called tiger direct many many times and they give me the run around. THEY are crap at best.
Would shop in this store again: NO

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Rebates
Review By: Wolf on Dec. 9, 2005

Summary: I have used the rebates at TigerDirect many times and have had only one problem with PNY. That rebate was not with OnRebate and PNY was the problem.
Would shop in this store again: YES

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not gonna buy
Review By: Alex on Nov. 29, 2005

Summary: I was about to by a digital camera but i guess tigerdirect is not the place to buy anything. I would better keep my peace of mind than saving couple of bucks.
Would shop in this store again: NO

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Mr.
Review By: mooto on Nov. 23, 2005

Summary: Their rebate center has only an answering machine, no staff there. I've been on hold for at least 3 hours total. NO ONE IS THERE! I'll NEVER shop at tigerdirect again.
Would shop in this store again: NO

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tiger direct dont deal with them they are crap
Review By: john on Nov. 19, 2005

Summary: would not deal with tiger direct ever again as there customer service is bad and the people who are there are not that friendly
they sent us a pc system package and the hard drive was total knocking inside and the motherboard would not start up.
had to send back to them to get it checked out as they do not take any returns to the shop in markham.
allso when sending back to them make sure you write down the serial number
as i would not put it past this slim ball company to turn round and say the board is working and will not refund the postage cost

you have been warned they take your money then talk bull shite

do not deal with them online or you will suffer what all these buyers have had

Would shop in this store again: NO

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COW BOY COMPANY DONT DEAL WITH THESE JERKS
Review By: CRAIG on Nov. 15, 2005

Summary: lets see tiger direct in the usa and canada
crap company to deal with they dont want to know when items are faulty and tell you to contact the company who makes them
do deal with this company its all a scam there mail in rebate
and the customer service is a joke and are not helpful at all

i would never use tiger direct in canada or the usa

they lie and mislead people into thinking they getting a great deal

total crap to deal with and not very helpful
Would shop in this store again: NO

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This Tiger is very indirect
Review By: niccodemure on Nov. 8, 2005

Summary: Horrible in everyway
TO be Brief.
Tried to order 3 items online using a GiftCard from Tiger Direct. Their own system would not allow this tender due to a page programming error. (this is their own Giftcard)
Placed the order on the phone for 2nd day delivery.
After 5 days. I called to find out that it had not shipped, Order was mishandled. The offered to ship it next day air.
But since it was a Friday it would not ship until Monday, But "I would receive it on Tuesday"
Called Tuesday. It had not shipped but the promised it would that day.
Called later Tuesday to verify it had shipped. It had not shipped once again because of their internal error.
I am now still at this time trying to get this item shipped. And after some doing will be going thru a Supervisor on Wednesday.

Whether I get the item or not. I strongly recommend not using this company.
Would shop in this store again: NO

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Tiger Direct "IRON CLAD GUARANTEE" is Bullshit
Review By: John Lake on Nov. 4, 2005

Summary: If you ever have a problem with a product the customer service people give you the run around forever and never issue the RA#. Then they start trying to charge 15% restocking for a product that DOES NOT WORK even with a Mfr CASE#!

Such bullshit, such poor customer service and there is NO access to management or the owners that might give a shit.

The amount of frustration and time wasted far exceeds any potential savings. I'm done with them.
Would shop in this store again: NO

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Dont jump
Review By: Notme on Oct. 28, 2005

Summary: I was about to buy a barebone kit that seems to be a deal and has $90 rebate. But after reading the reviews, I changed my mind.
Would shop in this store again: NO

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Bad Rebates good products
Review By: docbill on Oct. 5, 2005

Summary: I have ordered from tigerdirect.ca three times. The only item I had shipping problems with TigerDirect.ca is when they placed an item on backorder. Then it took six weeks. Most of the time shipments arrive in 2-3 days. However, I have found any rebate with onrebate.com is bogus. I have send onrebate four different rebates. All of these they claimed they didn't receive. The first three I resubmitted to there resubmit address. Then they paid me each rebate 3 times. (Jackpot) The last rebate I sent in they claim they wouldn't accept a resubmit because I could not prove a postmark date. I have a fifth rebate I didn't bother to send in, because the cost of sending two sets of confirmed mail from Canada is more than the rebate. Overall, I have broken even to the amount I should have been rebated, but when I consider my time and effort it is not worth it.

I have been very happy with the products. The sound on one of the lcd monitors is poor, but that is what was said in the customer reviews. I will order from them again, but I won't bother with the rebates.

Bill
Would shop in this store again: YES

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Mr.
Review By: bruber on Sep. 29, 2005

Summary: TigerDirect is pushing phony rebates. I have been waiting for about a year for my rebate and now I doubt that I'll ever see it.
Customer Service, they don't seem to have any. If you call on the phone you will be put on hold and if you wait long enough you will be disconnected.
I will never shop at TigerDirect again.
Would shop in this store again: NO

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pc user
Review By: antoniogayle on Jun. 30, 2005

Summary: Advertized a P4 chip as hyperthreaded which it was not. After my email they changed the description on their web site. It was printed on my reciept the chip was HT. Tiger told me I needed to contact the manufacturer (Intell????). Clear case of false advertizing to get a sale. Thank God this was just a minor rip off. Will not be getting my buisness again!!!!!!!
Would shop in this store again: NO

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Tiger has always been good untill
Review By: Cdespain on Jun. 21, 2005

Summary: I have been buying from TigerDirect for years now with no problems. I recently bought parts for a complete system ($700) and recieved them promptly as usual. BUT I sent the rebates off as stated on web site I sent off four rebates in one package ranging from $10 to $30 . The original Invoice was in there. They denied three of the rebates and accepeted the LOWEST rebate saying that there was no invoice on the other three. They riped me off for $70.
I think that they are a scam. I will shop there again but will steer clear of the rebates
Would shop in this store again: YES

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Buyer Beware
Review By: erdaka on Apr. 26, 2005

Summary: Ordered some parts from TigerDirect and after I received the email invoice I noticed they overcharged me $100 for spyware software i never ordered. When i tried to cancel the order i had to talk to about 5 different people and waste about an hour on hold before they would cancel it.

TigerDirect rebates are a scam too. I sent in two different rebates both twice and not one of the four rebates was received. This should be illegal, complete waste of my time and money.
Would shop in this store again: NO

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Tiger Direct Is EVIL
Review By: joeconsumer on Mar. 1, 2005

Summary: They are a total scam. The rebates are a fraud! Dont buy from them! They will send you generic brown boxes with no upc for the rebate, then deny the rebate because you havew no upc!
Would shop in this store again: NO

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makaveli
Review By: makaveli on Feb. 9, 2005

Summary: i bought 500 bucks worth on tigerdirect. the shipping was way faster than i thought it would be i ordered it on saturday and got it tuesday and that was ups ground, people on sites say they dont keep their word on rebates, but friends i know that have ordered say that if you take the time to fill it out right that they do, all i know is i have 35 from manufactures and 80 from tiger so hopefully they keep there word so i can bring them more business
Would shop in this store again: YES

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Products good, rebates lousy
Review By: Whodart on Jan. 29, 2005

Summary: I have been buying computer goodies from TD for 6 years now and have never had to return a bad product. However, in the last 6
months I have found that their rebates are bogus. A three part rebate from SOYO - two were lost and one finally paid after I sent them 10 emails (they answered 2). I have $90 worth of rebates out on a Sceptre 19" LCD from OnRebate.com (which is owned by Tiger) and find out that their web-site for checking rebates has been down
for 4 months now, and they don't take phone calls regarding rebates.
Looks like TD has lost me as a customer, I'll do all my shopping at ZZF from now on..
Would shop in this store again: NO

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Tigerdirect rebate ripoff
Review By: regular-joe on Jan. 25, 2005

Summary: I ordered a refurb computer system from tigerdirect. The unit arrived in a standard shipping box with NO paperwork other than an invoice. When I applied for my rebate, I explained that there was NO UPC included with my computer purchase.

My rebate was rejected: NO UPC. I never got a UPC because tigerdirect never gave me one.

When I called tigerdirect, they told me that the UPC was on the shipping box. It was NOT. They lied to me. There never was a UPC on that box and they had no intention of honoring their rebate.

I will NEVER do business with tigerdirect again and I advise all who read this to avoid doing business with these con-artists.
Would shop in this store again: NO

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Mr
Review By: Master on Jan. 22, 2005

Summary: Everytime I come across reviews about a company they are split into 2 categories, on one side you have the bad comments and the other the good ones. Now what strikes me is that the good comments never match up. They don't sound genuine, the user names used are always vague i.e 'Some tech guy' or 'someone106', and their comments always promote the company in the best way possible. Whats more their comments always seem to be directed at answering or correcting the points raised by the negative comments.

I for one will never buy from Tiger direct after reading the negative comments, for as the truth points out they are all consistant with each other and we find the same problems arising, i.e Shipping neglegence or no rebate, therfore establishing that this company is a seriiusly unprofessional and over-rated.
Furthermore I can't help but feel that Tiger-Direct staff are responsible for the positive reviews^^

ADVICE!!!
STAY AWAY FROM THIS FARCICAL COWBOY SET-UP
Would shop in this store again: NO

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Great Site
Review By: niteman9 on Oct. 8, 2004

Summary: I have purchesed many items from Tigerdirect and have not had any problems. Shipping was fast and item was perfect. I have also had no issues with rebates. I would and will buy from them again and again.
Would shop in this store again: YES

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Great experience with TigerDirect
Review By: Computer Tech Guy on Oct. 7, 2004

Summary: All I can say for the other reviewers is, make sure you know what you are buying beforehand and do not blame Tiger for Brand-X bad packing job. I have bought TONS of stuff from TigerDirect and it has all come on time and in great condition! The one time I did have to return something, I followed the instructions on the back of my packing slip and everything went smooth (funny how reading instructions fixes most problems). Rebates are a snap to find online, got my money, and everything works. I would definately buy from them again soon!
Would shop in this store again: YES

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customer
Review By: disgruntled on Sep. 9, 2004

Summary: I suggest that anyone tempted by the -almost to good to be true prices- research TigerDirects reputation (IT IS HORRIBLE). I bought a Soyo motherboard 6 months ago and am still waiting for the rebate. I got sucked in by the price again (stupid me) to buy a wireless pc card. I spent hours trying to make it work .... customer service was amazingly incompetent. It cost more shipping back and forth than the card was worth. I'm astonished that TigerDirect is listed in any bargain forum. Ignore their bargains ..... THEY ARE NOT BARGAINS.
Would shop in this store again: NO

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Packing problems with merchandise
Review By: metaluna on Sep. 8, 2004

Summary: Shipping department needs to learn how to pack a PC!!! Mine arrived with hardly any padding and banged up - loose inside the box! When I took it out, I heard and felt parts fall to the bottom of it. I called and they said they'll send another BUT charged me AGAIN until they receive the defective one. Now I have to wait to receive an email from Tiger Direct, giving me an RA number so I can call UPS to pick it up. My rebate will be expired by then so no telling what kind of trouble I'll have getting it.
Would shop in this store again: NO

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consumer
Review By: shopper on Sep. 7, 2004

Summary: First, the computer that I bought from them had a recall. So I sent it in. Only here, I got good service with my warrenty and got a full refund. The problem came when I had to wait weeks without a computer to get my refund gift card that could only be used at tigerdirects website. So after about 2 weeks without a computer, I finally got my gift card and ordered a new computer from them. It has been two more weeks for them to ship out my computer. This was after frequently calling them and reminding them to send it out. Often, they said they would ship it out that day, but I would call again days after to find out they forgot to send it out. I am extremely fustrated with them, and they are truely unprofessional. My work has suffered greatly (I need a computer to do my job and without it, I can't do anything.) DO NOT order from this company!
Would shop in this store again: NO

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Computer died after 12 hours
Review By: Jeoffory on Sep. 4, 2004

Summary: Well, it still remains to be seen if they fix the problem... but I am writing this review even so because their customer service is incredibly slow to respond and quite honestly you are left wondering half the time if they will even get back to you.

Bought a refurbished system. They are not as good new as the website says. The computer locked up after 12 hours and would never reboot. Seems like the graphics or ram died... I'm not sure. Be warned, if you get a defective product it will be up to you to pay to have it shipped back and their policy is that it is their sole discretion as to what you are entitled to... they will fix it, replace it, and POSSIBLY refund you. Also, to get a replacement for a defective product that they sent you... you have to contact eMachines tech support and get them to verify it's dead. Then you have to get a code from not only eMachines but also Tigerdirect. They go on to state that the slightest mistake on your part (so little as a missing piece of paper) will result in total denial of your claim.

Also, to get rebates you have to go to onrebate.com, (which is on the same server and is registered under the same name). The onrebate.com website does not work. You will not get confirmation email. If you can finally contact them by email you will get a code that is no good because when you enter it at the website it just gives errors. They seem to respond to SOME emails but only with information that is not helpful.

So far, though, Tigerdirect has at least been friendly if I could just get them to tell me what to do next. Although Im pretty sure even if I get my computer replaced I will never see the $75 rebate that was promised.

Would shop in this store again: NO

Over All:
On-Time Delivery:
Customer Service:
Lied to me and never received the rebate posted on their web site.
Review By: VaMi on Jul. 15, 2004

Summary: I recently placed an order with TigerDirect for a Dane-Elec 256MB Compact Flash card because the price seemed very attractive after the $16 rebate that was posted on their site but never received the rebate.
The card was for a friend of mine and I called the store to confirm that they had it in stock and that it would be shipped within 3 days. The customer service representative confirmed all this and also stated that there was a rebate of $16 on this item. I placed the order online but could not print the rebate form because I did not have a printer at home. After receiving the card I searched for the rebate form on TigerDirect’s site from my office and was surprised when no form matching my date of purchase could be found. Called their customer service and they assured me that the form would be sent by mail. Indeed I received a form but when I sent it to the rebate center they denied the rebate because the purchase was outside the period specified on the form. I called TigerDirect again and another representative told me that they never had $16 rebate on that item. I will never ever use this seller again simply because they lied to me.
Be careful when buying from TigerDirect because the chances to get the rebate they offer are minimal.
Would shop in this store again: NO

Over All:
On-Time Delivery:
Customer Service:
Total denial
Review By: parizianu on Apr. 5, 2004

Summary: I ordered several items with rebate. On TWO items the UPC was missing. They said it is not their responsibility, that they have UPC. Thus I was blind and couldn't see the UPC on a tiny box. After that they just ignored me and my requests to investigate the issue. The customer comes last on their priority list. Profit comes first. They don't know that a happy customer will return to shop from the same store.
Would shop in this store again: NO

Over All:
On-Time Delivery:
Customer Service:
deleted
Review By: Someguy on Dec. 11, 2003

Summary: Can do so much more with them that toshiba don't want you to do.
Would shop in this store again: YES

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