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| | Home PC Builder |
| Review By: Reangered1 on Mar. 18, 2008 |
Summary: I ordered several products for Tigerdirect, and even with the awful delivery times, I needed one more part to finish a PC I was building and ordered from them one last and I repeat LAST time. Tigerdirect double billed my debit card for the product,(overbilling my account by $128.00) sending my account into default. With the addition of the $35.00 overdraft fee, the $163.00 total made other purchased I had made(which would have been covered without the absence of said funds) default. The total $280.00. Tigerdirect Customer Service "MANAGER" after admitting fault to the whole situation, informed me that their policy was to pay the initial $35.00 and nothing else, outting me a total of $245.00. Read reviews at Better Business Bureau about this company. I am not the only one. |
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| Would shop in this store again: NO |
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| | Do not buy from tigerdirect |
| Review By: Alphadan on Mar. 13, 2008 |
Summary: well this its my history
i brought a computer in parts Motherboard, Processor, Memory, Video Card, Hard Drive, CPU cooler.
they split the shipping in 2 packets the 1st packed arrived in arround 1 month (Im from venezuela) it had the CPU cooler and the memory it was fine but the second packet. was delayed one week since it had a struggle with the direction label missing or illegible and it was sent back to the shipper.
when it finally arrived the packed which should contain the Procesor, Mother Board, Video Card, and Hard Drive... only had the Hard Drive the rest was just missing and im talking about CPU/MOBO Bundle Qx9650 and ASUS P5E3 Deluxe and Geforce 8800GT expent arround 2000 USD. the customer service SUCKS every time i call they say theyr trying to find the guy who made the order and thats log time on long distance phone call (since im from venezuela) let see what happens next but at this point im really pissed i will have to wait another month for what i already paid more than one month ago. their ineptitude its just amazing |
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| Would shop in this store again: NO |
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| | Tigerdirect price guarantee not really a guarantee |
| Review By: heyace37 on Mar. 6, 2008 |
Summary: TigerDirect.com's 30 day price protection policy: "In the event our
advertised price on an item falls within 30 days of your purchase date
simply E-Mail us within 30 days of your original purchase date and we
will issue you a Tiger Credit in the amount of the price drop good
toward the purchase of anything else we sell."
Last month I bought a Logitec Remote Control for $79.00. The week
after, over President's Day, it was advertised for sale at $69.00. I sent
them an email asking for the guarantee.
The first reply I received said that they would not pay the guarantee,
as the product was now $99:
"We apologize for the inconvenience. Our records show that the price
of this item is now $99. We are unable to issue a price match for the
price you requested at this time."
I wrote them back, to remind them that I emailed them about the lower
price when the lower price was in effect, and that based on their
guarantee, I should be reimbursed the $10 due to a lower price having been
offered within 30 days of the sale.
I received a second email telling me that they wouldn't honor the
price guarantee because they don't provide guarantees on items with
rebates:
"Please note that the Tiger Direct Price Protection program does not
include rebate offers. The Price Protection can only cover the
original price of the item. We do apologize for the inconvenience."
However, there was no rebate on my original purchase, and no rebate
offered on their $69 price...I even sent them a picture of their ad, to
prove it. With this email, I reminded them of their guarantee, and their
obligation to fulfill a promise, and that I was likely to not do
business with them again if they didn't honor their advertising.
I received back an email granting the $10 as a credit - along with an
insulting email that included:
"The price protection
policy we carry is one we have exclusively for customer service and we
are in no way legally obligated to issue funds for changes in prices
any
more than we are obligated to charge you more if the price goes up a
few days later."
Wow - no understanding on their end of their obligations based upon
their advertising! I am guessing the run-around they gave me is standard
operating procedure at Tiger Direct for price guarantees, so I'm not
buying from them anymore, even through I have bought from them for over
10 years now. Egghead or Amazon for me from now on! |
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| Would shop in this store again: NO |
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| | Excuse Central. |
| Review By: Consumer Protector on Feb. 20, 2008 |
Summary: You have a 50/50 chance of receiving your item. They pass the buck faster than a game of craps. Watch your invoice and credit card bill, They like to add charges spontaneously. Google them. They have a bad reputation and they earn it.
No price is worth the headache. Use other online dealers like onecall, Buy.com ,Newegg. Skip Tiger Direct. They are just a calling center in Miami Florida with a bunch of guys just hanging out. Really this is true. Deliver center in Illionois and somewhere else.
They have more managers than you can count on one hand. They also are "gone to lunch " quite often. You've been warned!!!!!!!! |
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| Would shop in this store again: NO |
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| | TigerDirect sent broken TV, I had to pay to return! |
| Review By: RyanCook on Jan. 22, 2008 |
Summary: I ordered two RCA refurbished 32 inch LCD televisions from TigerDirect, paid $150.82 shipping ($1150.80 total) and received them in a timely manner. Christmas morning one of my kids got a broken TV, it arrived DOA and didn’t work right out of the box. This can happen to anyone, but rather than send a return sticker like many places, TigerDirect makes the customer pay return shipping. I paid $80 to return the TV and was offered an odd shipping credit of $36.45, I of course feel I should get my $80 back and get another TV sent out free, or at least the return my initial $75.41 (their customer service needs grammar and math help). I plan to take this up with the BBB, they can’t be of much help but at least I’ll try. Did I mention all I did was buy a non-functional television set? Rude customer service (Lisa & Gioconda), non-working product, I will never consider buying from TigerDirect again. This was my first purchase.
CUSTOMER HAS TO PAY RETURN SHIPPING! |
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| Would shop in this store again: NO |
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| | If you don't want a fight on your hands, shop elsewhere |
| Review By: valjacobsen on Jan. 9, 2008 |
Summary: Tiger Direct advertised the item for $59.95. That seemed like a very good price, so I bought. Tiger Direct then proceeded to charge me $99.95 for the item. Noticing the overcharge, I immediately contacted Tiger Direct and asked them to either cancel the order or correct the charge. Tiger Direct shipped the item a day later without either correcting the charge or canceling the order. I asked them to have it picked up, and they refused. They claimed that the item was never priced at $59.95, but I sent them 10 Internet links showing the $59.95 price. They still decided to charge me $99.95 and refuse to have the item picked up. If you want to be charged the price that you see and not an extremely inflated substitute price, don't shop here because once you've confirmed the order, there's no telling what will happen. You don't want a fight with your credit card provider on your hands. |
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| Would shop in this store again: NO |
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| | Mr. |
| Review By: palmtreeguy on Jan. 2, 2008 |
Summary: I bought a Palm T|X off of TigerDirect for $299 CAN. This is about $100 cheaper than it is in-store. The product met expectations, but getting it was the most testing experience imaginable.
I ordered the product on Friday morning. The product had failed to arrive by Wednesday of the following week, so I decided to try and track it. After getting an "invalid order number" message, I called customer service to see what was going on. Told me that the order was still held up in Illinois because the credit department hadn't even ratified it yet! These people had 3 working days to ratify it. Don't even bother talking to them, they don't care about you. My order didn't ship until Monday of the following week! Luckily, UPS was A LOT faster. Product arrived on Wednesday.
On the website, it explicitly says "ships within 24 hours". Instead, it took them 11 DAYS (264 hours, for comparison) to even get it on the road! Unbelievable. I've received things faster from eBay sellers in Japan. You can't beat TigerDirect's prices. Saying anything else would be a lie. But if you want to shop there, you better not be in a hurry to get something. |
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| Would shop in this store again: NO |
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| | Worst customer service EVER |
| Review By: roydw on Dec. 20, 2007 |
Summary: Shipment came fast, but good luck with customer service if you have a problem. |
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| Would shop in this store again: NO |
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| | TigerDirect Rebate Ripoff |
| Review By: LithVevil on Dec. 17, 2007 |
Summary: Warning: Do not order anything from this store with rebates. They ripped me off on the rebate. I followed the instruction, with UPC, receipts, dates. Received a notice that they did not have the UPC. I knew that was a lie. I also had the letter delivered certified mail. The UPC was there. I called and sent many emails. No one would respond. I wanted to report them to my state attorney general office. I'm not going to waste my time. In my opinion they are criminals because they steal moneny from customers by telling lies. |
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| Would shop in this store again: NO |
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| | Buyer |
| Review By: zorroaca on Dec. 6, 2007 |
Summary: I ordered a notebook that Tigerdirect said they had in stock 11/24/2007. Because I had never dealt with Tigerdirect before, I checked on Tigerdirect chat to see how my order was doing and they said my product was on back order! I checked again and another service person at Tigerdirect chat said the product was discontinued and would never be available. My order is cancelled but my Visa has been charged and I am told that nothing can be done until Dec. 16th. You be the judge. |
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| Would shop in this store again: NO |
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| | Watch your credit card |
| Review By: ishaikh on Nov. 22, 2007 |
Summary: I am fairly regular shopper of electronic and computer related items. No one has ever charged my credit card for unwanted and non subscribed items except TigerDirect. they not only charged an additional item at their own, on a different date, also failed to give me credit by saying that it will be free if you send the rebate. I can not understand that what I would do with that software which i never asked for? If you still want to buy at this criminal store, then "good luck" to you. |
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| Would shop in this store again: NO |
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| | Gotta love this place! |
| Review By: techdude101 on Oct. 22, 2007 |
Summary: There should be a not applicable section for customer service since I did not have to deal with them, but from the reviews I read I will give them an avarage. Point is I bought some parts: Case, power supply and video card. All came in perfect condition and in 4 days!
All the paperwork was included so any questions on returns or exchanges are clearly explained. I have had the parts installed in my computer for about 2 weeks and no problems at all. I would buy again from them!!! |
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| Would shop in this store again: YES |
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| | Unlike any other |
| Review By: Rubyred on Oct. 16, 2007 |
Summary: I bought some computer parts here about a month ago and had trouble with the ram, it wouldnt work at all. So I called up and spoke with a rep possibly names larry, luis , leo who knows. The point is they assisted with with the upmost courtesy and even helped troubleshoot which I kow they dont have to!! They really went out of their way and refunded the costs it took for me to send them back the bad ram. Got my order back in three days! Wooo! I do not really know what problems customers have with TigerDirect so far first impression was great and I will keep positng for those spectators who say wait till your nest purchase |
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| Would shop in this store again: YES |
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| | TigerDirect will take your money ASAP but is very slow to act when the customer is owed! |
| Review By: donnasasse on Sep. 8, 2007 |
Summary: There are a number of customer reviews on TigerDirect.com throughout the internet. While many customers have had their orders processed through this company without a hitch (good for them), the problems that abound with this company are ones where the customer HAS had a shipment problem and/or (heaven forbid) TigerDirect owes funds back to the customer (purchase refund, rebate, etc.) This company will take the customer's money at rocket speed, but is extremely slow to act when funds are due back to the customer. My experience with TigerDirect has been deplorable.
I ordered a refurbished PREMIUM X-Box for son's intended birthday gift. What Tiger Direct shipped was an X-Box Core Console (without hard drive). Upon contacting them, they admitted their error and issued an RMA for merchandise return. Because time parameters were not feasible to wait for a replacement, we had to make last-minute arrangements to obtain the product elsewhere through a local store. Full credit to customer's credit card account was requested. TigerDirect policy, as stated by their representatives, is to "allow 3 to 5 business days to process the return, and then allow another 3 to 5 days to process the refund."
As of the time of this report, Tiger Direct received the return 28 days ago (19 full business days) for which I have proof of UPS delivery and the name of the TigerDirect representative who signed for it. Also as of the time of this report, my credit card account has STILL not been credited.
Have called Tiger Direct Customer Service several times and keep getting stalled off with them saying only that the return is "in process."
This is inexcusable, given the fact that the reason for having to make the return in the first place was due solely and completely to Tiger Direct error.
This is not the first time that Tiger Direct shipped incorrect merchandise to this customer. It will be the last time since my family will never again trust them with our business. It is a real shame how disreputably some merchants deal with their customers and how selective they are with how fast they do things.
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| Would shop in this store again: NO |
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| | Good experiences |
| Review By: roaddemon on Sep. 7, 2007 |
Summary: I consider myself a hard core online tech buyer. I buy absolutely everything online and use tigerdirect fairly frequently and saw these awful reviews and had to chime in. I've never had to use customer service, so would have liked to give that an n\a review but that's not an option on this site. Anyways, I've always been very happy with using Tigerdirect unlike buy.com and pcmall. And no, I'm not a tigerdirect employee like a lot of the negative reviewers are saying. |
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| Would shop in this store again: YES |
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| | Mr |
| Review By: parkerlarry on Sep. 1, 2007 |
Summary: Very misleading and dishonest rebate policy. Search on Tiger Direct Revies and you will see they often cheat one out of rebates. Beware of this company. |
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| Would shop in this store again: NO |
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| | Decent selection, terrible delivery times. |
| Review By: mirkrim on Aug. 31, 2007 |
Summary: Shipping estimates and order tracking is misleading and unreliable. For some reason, orders can get placed on hold for an undetermined length of time (my order took 5 days) just for processing, at which point you get an email telling you to call in and confirm before it gets shipped. The order tracking displays no information about processing delays, and when I called in they said there is no set turnaround time for processing. Customer service gave the typical response "sorry there's nothing I can do about this". |
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| Would shop in this store again: NO |
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| | OK but dishonest |
| Review By: Donpro on Jul. 24, 2007 |
Summary: Went to the store in Markam, Ontario.
I brought my PC in for service as it was constantly crashing and sometimes would not boot up on the first attempt. The service rep. informed me that their dignotic estimate was $35 but should I agree to the service, it would be deducted from the repair. They later called to inform me that the motherboard had been replaced. When I went to pick it up, they charged me for the motherboard but refused to deduct the $35 from the labor. As the tech. who served me wasn't there, I was given the option of leavint the computer there for two extra days which was impossible as I desperately needed it.
To make matters worse, when I brought it home, it kept rebooting so I had to bring it back. The tech there did some quick diagnostics and discovered a faulty power supply which was replaced - I only paid parts.
This makes me wonder if they ever did teh origioal diagnostics? Further, tney were comletely dishonest in their qoute - unfortuantely, I did not get it in writing re: the estimate deducted from the labor.
While I would use them for PC accessories, I will never use Tiger Direct for service as I could never trust them again |
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| Would shop in this store again: NO |
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| | Tigerdirect Ratings? |
| Review By: Scubadubba on Jun. 27, 2007 |
Summary: I find it unusual that most of the “good” reviews on this site hardly ever mention a specific shopping experience. Most say “I have never had a problem”, or “I have always received my rebates”, etc. If all of these “good” reviews are true why does tiger direct have an unsatisfactory record with the Better Business Bureau? Also, why has the Federal Trade Commission filed a complaint against them (Docket No C3903). Like other websites this one seems to have fallen victim to the employees of tigerdirect trying to boost their ratings. To find the truth search the Federal Trade Commissions website at www.ftc.gov or the Better Business Bureau at www.bbbsoutheastflorida.org. |
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| Would shop in this store again: NO |
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| | Awful Experience |
| Review By: thetigersucks on Jun. 27, 2007 |
Summary: I ordered a refurbished Blackberry 7100 Unlocked GSM PDA Phone as advertised on their website for the astounding price of $84.99.
I also purchased the 1 year extended warranty.When I received my Unlocked 7100 Blackberry GSM PDA Phone it was locked. I immediately emailed them and explained that I did not receive what they advertised and what I had ordered.
They could care less, never heard from them again.
AVOID tigerdirect.com!
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| Would shop in this store again: NO |
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| | Fastest shipping online |
| Review By: Bluetooth on May. 24, 2007 |
Summary: I bought a PC on a Monday and had it by Wednesday morning and I didn't even pay express shipping. Unbelievable! They also have awesome prices. Thanks Tiger Direct. |
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| Would shop in this store again: YES |
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| | Best prices around! |
| Review By: GatorFan007 on May. 3, 2007 |
Summary: I just bought a new laptop for school through Tiger direct and it was unbelievable cheap. It was refurb, but still, it looks new and it works awesome. THANK YOU TIGER!! |
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| Would shop in this store again: YES |
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| | TD is the bet place to find computer parts |
| Review By: PCDealHunter on Apr. 27, 2007 |
Summary: I build computers for a living and have used Tigerdirect for over 7 years. They have the best selection for parts and great product descriptions. Not to mention prices. I have had to return items on several ocassions and the process has been pretty painless. |
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| Would shop in this store again: YES |
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| | TigerDirect is awesome |
| Review By: Computergeek27 on Apr. 27, 2007 |
Summary: I just received a large order (laptop, camera, lcd tv) faster than I expected. Everything came in perfect condition and I have already tried out all my items and they work great. I am going to apply for my rebates, but I have always received every rebate I have filed for. I think rebate complaints come from people that don't file properly.
In summary, TigerDirect is A++ in my book. They have the best prices on line and I will definitely shop here again. |
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| Would shop in this store again: YES |
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| | bad experience with tiger direct |
| Review By: budi on Apr. 26, 2007 |
Summary: really ... reallly ... really ... really bad ... (sorry, long story)
... I have several good experiences with them ... but they seems to get worse ...
1. I bought a brand new bare bone computer from tiger direct
2. they send me a used casing ...
I know it is used, because one of the plastic that holds the screws are already cut
3. that's not all
the front case is also broken
probably from shipping ... I never know ...
I kept asking them this question, they never answer me ...
4. of course, that's not all ...
I don't want to install the whole thing, and tested using the broken case; because that means, I have to uninstall & re-install the whole thing.
so, I ask them to send me a replacement; and wait for it, to install ...
5. of course, it takes them, really really long, and I decided to buy different case from different vendor
6. good thing, I can return the broken case easily; and even though I lost the shipping receipt, after asking them several times, they refunded the shipping fee ...
7. because it takes so long to ship the case, I have to decide, if I want to return the whole things, or give them a chance ...
I give them a chance ... BAD MOVE ...
... and I have to cut the UPC, in order to get the rebates, which, most of them, I haven't receive ... big surprise, right ?
8. by the time I have the case and able to test it, the CPU/motherboard is not working
9. at some point, I tried to call them, but got a hold forever
so, I decided, I won't call them again, but use email instead. pretty fast in replying via email
10. I tried to explain the whole situation;
I'm asking, if I will get a full refund, even if I already cut the UPC; because of their fault ...
but they just give me a generic reply ... sometime:
- we have refund your case (which they did, but that's not the point)
- it's up to the other department, if they want to credit you in full
it seems that they didn't try to understand the situation
I've sent them 50 emails or so
in total, probably I lost about $400 due to this incident ... with that amount of money, I already bought a new computer ... much much better than the bare bone
I've called & email with them, since a week after I receive the item (I order, sept 1, 2006). almost every other day ... and still doing it now ....
if you have a good experience ... you are lucky, like me, for the first several times ...
but you never know when is your bad luck day ...
so, stay out of this company ... |
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| Would shop in this store again: NO |
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| | Dishonest Store |
| Review By: amicablewings on Apr. 24, 2007 |
Summary: Dont buy from TigerDirect! They sell cheap quality and broken stuffs. They never HONOR ANY Rebates. Cheeaters!!!! Terrible customer support! They should be out of Business! |
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| Would shop in this store again: NO |
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| | No problems with Tiger Direct |
| Review By: Al1969 on Apr. 2, 2007 |
Summary: I've ordered a few times from Tiger Direct over the past year, and everything has gone extremely well. Not only have I received my orders in a very timely fashion, I have also gotten all the rebates I have filed for. Given this, I cannot understand how others claim to have experienced a less-than-desirable experience. Given their great deals, fast delivery, rebate fulfillment, and exceptional customer service, I see myself purchasing from Tiger Direct for a long time to come. |
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| Would shop in this store again: YES |
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| | TIGERDIRECT should close down |
| Review By: CubanComputerGeek on Apr. 1, 2007 |
Summary: I have been to this store numerous times in the past. It's close to my house and I get a fair variety of products.
However, the employees seem to be disinterested in helping you or in selling you a good product. There were once good employees there...but it's obvious that they left a long time ago because this store either treats them badly in some way or does not train them to provide good customer service.
The check-out lines always take a very long time. Last year I waited almost an hour in a line! Does that even seem possible? Would any normal retailer permit this to continue?
TigerDirect does. It does this and a host of other things that make me want to stop going there.
Buyer beware...I would LIKE to shop here again...it will just take a lot of effort to convince myself. |
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| Would shop in this store again: NO |
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| | Deceitful |
| Review By: jake928 on Mar. 12, 2007 |
Summary: Purchased an $80 stick of RAM (after $30 rebate). Ended up paying $160 even after being promised a $15 refund to my credit card. Still waiting on the rebate 2 months later. Little to no response from customer service by email or phone. Every attempt to view an invoice or track an order results in an error on the tracking page. Website claims 24/7 phone support, yet the line is only open 7-5. Used to recommend them but after constant false advertising, horrible support, understated prices, high shipping, and an overall "I've just been scammed" feeling right after purchase, I will never shop here again. |
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| Would shop in this store again: NO |
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| | buyer |
| Review By: formertigerdirectuser on Mar. 11, 2007 |
Summary: They sell stuff they don't have, even if it's listed in-stock or available, that does not mean they have it or even expect to have it any time soon. They'll keep wasting your time promising to ship your order any day for no good reason even though they know the item is not in stock. Do yourself a favor, AVOID. |
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| Would shop in this store again: NO |
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| | Architect |
| Review By: laptopbyer on Mar. 8, 2007 |
Summary: Tigerdirect = lies, lies and more lies - I've been shopping on-line for at least 8 years and this was my worst experience ever.
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| Would shop in this store again: NO |
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| | Developer |
| Review By: softwareexpert on Mar. 8, 2007 |
Summary: The item was listed as 'in stock' for three days and then 'available while supplies last' for 6 more days, yet my order was 'backordered'. They lied to me on the phone repeatedly, when I spoke to a supervisor he lied as well. I ended up wasting 10 days and cancelling my order, will shop elsewhere.
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| Would shop in this store again: NO |
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| | excellent |
| Review By: uuuuuuuu2 on Mar. 8, 2007 |
Summary: I order by 8pm and i get it the next day.... apx 500 miles away... every rebate has come through.... (people who fail rebating dont read the rules for submission usually) good prices... and never a problem... |
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| Would shop in this store again: YES |
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| | Tigerdirect - two times |
| Review By: Should have known better on Feb. 21, 2007 |
Summary: Well..fool me once...
Fool me twice...
I purchased a laptop from Tigerdirect, it came with a Compaq power cord, problem was it was a Toshiba. Took forever to get fixed, they claimed I had to deal with Toshiba.
Bought another laptop, it has been back ordered twice - for over a month, no satisfaction or notification. I cancelled the order...who knows...
I think I will give up dealing with them...
Back to Computer Geeks! |
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| Would shop in this store again: NO |
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| | Don't buy, Sister company has rebate scam |
| Review By: WallyEFunk on Feb. 17, 2007 |
Summary: Like all the others ,rebates were procesed, monies never came , emails not responded too. Why take a chance, buy from repetable company which this one is not. |
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| | POOR BUSINESS |
| Review By: smitty on Feb. 15, 2007 |
Summary: FORGET TRYING TO GET YOUR REBATES, IT'S A JOKE , TIGER WON'T HELP
WITH THIS , AND ALSO IF YOUR REVIEWS AREN'T GOOD THE MODERATORS WON'T
LET YOU POST THEM , ONLY GOOD REVIEWS GOOD POSTED CERTAINLY NOT
BAD ONES WILL NOT MADE THE POST , DO YOURSELF A FAVOR SHOP ELSEWHERE.. |
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| | Mr |
| Review By: baybay on Jan. 30, 2007 |
Summary: Check fineprints.
Most of the products they sell are refurbished, if you don't read details carefully you might get a refurbished item. You cannot return without restocking fee because they will say "It is mentioned that it was refurbished". |
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| | Mr |
| Review By: byyy on Jan. 30, 2007 |
Summary: BEWARE!!!!!!!!
REBATES from on Rebate are SCAM!!!!
They never sent my $180 dolars. Called them many times, they said they will but never did. I am filing a complaint.
DOn't buy anything with rebates. Without rebates you can shop, they shipment and products are OK. |
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| | Tigerdirect |
| Review By: og123 on Jan. 9, 2007 |
Summary: If mediocre is Tigerdirects standard for customer service then they have met and exceeded this requirement...they are ultra-mediocre.
Ordered a Ultra power supply (ult-500p,3yr warranty) from them and within a couple of months crapped out, Ultra wanted me to pay for a new one, and Tigerdirect basically told me to F**k myself, not their problem rather then standing behind the product and making it right.
Other problems-
Ordered two new Samsung LCD monitors, came with fingerprints all over the screen and looked like refurbs...sent back
Firewire adapter card came in crushed carton...sent back
Customer service rep barely spoke English and would not state his name.
Lessons learned, Tigerdirect is a subscriber to mediocrity and Ultra products are crap, if they had truth in advertising their website would be called www.ultratigercrapdirect.com and if I could give them negative stars I would do so. |
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| | TigerDirect Rebate |
| Review By: Freddy on Dec. 5, 2006 |
Summary: Bought a Acer Labtop, never received my $100.00 rebate, TigerDirect was not helpful at all, I even faxed all the info to Online rebate, never got anywhere. I never by from TigerDirect again, Wrote off th $100.00 as education. In my opinion total scam. If you don't believe me Google TigerDirect Rebate and read all the horror stories about Online Rebate. |
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| | Worst experience of all |
| Review By: Tom on Nov. 29, 2006 |
Summary: this onrebate program from tigerdirect is really awful, i bought few items from tigerdirect and onrebate accepted those rebate but didnt get the payments yet, its already past 8 months now, there is no way u contact with any representate from onrebate, it is even hard to find an email address of them, even if u email them, they tell you to call them at some number where u wont even get to talk with anybody, that thing is just computerize calling center where u will only be able to know the status of ur rebate, and if u wanna contact tigerdirect ur concern, they say, thats not their business to collect that rebate money for you! I highly recommend everybody not to buy anything from tigerdirect, www.newegg.com is way better than that f***ing crappy site.
thanks |
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| | Rebate ripoff - Beware! |
| Review By: shlalaw on Nov. 29, 2006 |
Summary: I have had six rebates through Onrebate accepted over 4 months ago without payment, and without any response by Tigerdirect or Onrebate. I will not buy from Tigerdirect again. Period. |
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| | Researcher |
| Review By: Robby on Nov. 26, 2006 |
Summary: TigerDirect Rebates are a scam. I have stopped shopping online at TigerDirect Someone will sue them one of these days. |
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| | auditor |
| Review By: aj on Nov. 21, 2006 |
Summary: Rebate company onrebate and tigerdiret are partners, and onreabte fails to send rebates. They owe me 100 bucks.... Check Google for "TigerDirect Fraud" and see what you get! |
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| | Dont buy from TigerDirect |
| Review By: Cheated on Nov. 11, 2006 |
Summary: Purchased a videocard from TigerDirect. They never sent it to me but did charge my VISA card. Stay away! |
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| | STAY AWAY! |
| Review By: anonymous on Oct. 27, 2006 |
Summary: Absolutely the worst experience with any online dealer. Dont fall for the rebates cuz you'll never get them. |
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| | software engineer |
| Review By: james on Oct. 26, 2006 |
Summary: I built a computer by purchasing components. Power supply gone bad in a week. They replaced with a refurbished one. That one also gone bad. Mail in rebates. You are lucky if you get them. Don't compare their price by considering mail in rebates. You never get them. |
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| | Overpriced shipping |
| Review By: spdsl on Oct. 2, 2006 |
Summary: Rebate forget about it. Shipping?? $11.00 ups shipping for a video card in the same state it was purchased in. Don't be fooled by the bait and switch on the price. |
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| | OMG Dont do any business with |
| Review By: NatureDudeME on Sep. 30, 2006 |
Summary: OMG I will never do business with them again. The process to try and buy a phone is terrible. You cant get the sale Price, you cant get the plan you want and you cant get the phones. When you call they dont have a clue what your talking about, then they disconnect you a number of times. then I find out its not even them, its infonics. there are hidden fees, everything is late... Its not worth the supposed discount that they say you get...
BEWARE..... |
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| | Don't fall for Tigerdirect rebates!! |
| Review By: mad at tiger on Sep. 22, 2006 |
Summary: Whatever you do please don't buy anthing from Tigerdirect because of the promise of juicy rebates. You'll be sorry. The great after-rebate price won't be so great when you don't get your rebate from their rebate redemption service OnRebate.
I got a number of stuffs from them but have stopped after the bitter experience with their rebated games.
Never again!!! |
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| | Be advised that Tiger rebatses are a rip-off |
| Review By: TigerSucks on Sep. 16, 2006 |
Summary: This is an excerpt of what transpired with Tiger in the past about a rebate for Desktop DNA Migrator software..>
Dear Carl; I don't have a problem with the motherboard in fact I love it as well as all the other items I have been buying from you guys for the last 10 years or so.
The problem I have with your rebate system, it is a RIP OFF!!!!!!!!!
I'm not talking about the manufatcurers rebates I am talking about the clearing house you use for your rebates especially for the software by CA (Desktop DNA Migrator in particular) the salesman says buy it it's fre you get your money back.
IN fact it is a real RIPOFF, you send the UPC and original receipts and all of they ask and then they send you an email saying everything is OK and claim is begin processm you shoudl get a check in about 5 weeks or so, then you get another mail saying congratulation you have successfully completed the application and submit recipt and UPC and on and on . . . AGAIN!!!!!!!!!!!!! now I don;t have 2 sets of original receips nor UPC's that is reidiculous.
You guys have frown too big and simply don't care about the customer any more,Í like you guys when you used to be a mom and pop stor with computer supplies a long time ago, now you/re just another money grabbing scum company with very low business ethics.
And I'm posting this somewhere else too.
Good luck
Me. |
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| | Florida Woman |
| Review By: Helen Smith on Sep. 13, 2006 |
Summary: My rebates with TigerDirect.com / Onrebate.com were denied for no good reason.
I sent all the documentation requested; but the rebates were denied, so using google found enough to stay away from them forever:
SCAMS Onrebate.com / TigerDirect.com
Read below for things you can do to stop these scams
Post your complaints where their money comes from:
http://messages.finance.yahoo.com/mb/SYX
This shows that TigerDirect and Onrebate.com are SAME:
http://jerryfeil.com/tigerdirect.htm
YOUR PERSONAL information is for SALE:
http://glaserlists.com/Lists/OnRebate%20Enhanced.htm
http://directmag.com/mag/marketing_listline_29/
PLENTY about Onrebate.com:
http://www.ripoffreport.com/results.asp?q1=ALL&q4=&q6=&q3=&q2=&q7=&searchtype=0&submit2=Search!&q5=OnRebate
http://www.resellerratings.com/forum/showthread.php?t=117159&page=2
http://digg.com/tech_news/TigerDirect_and_OnRebate_Scam
http://www.thewolfweb.com/message_topic.aspx?topic=431408
http://forums.********.net/archive/index.php?t-189363.html
http://forums.windrivers.com/archive/index.php/t-60292.html
http://digg.com/technology/Tiger_Direct_uses_False_Advertising_to_get_sales
FTC ruling against tigerdirect in 1999 for their deceptive practices, not honoring warranties, bait and switch tactics etc?
http://www.ftc.gov/os/1999/11/tigerdirectcmp.htm
http://www.ftc.gov/os/1999/11/tigerdirect.do.htm
Where to complaint:
File a Complaint with the Florida Attorney General's Consumer Protection Office
http://www.myfloridalegal.com/ConsumerComplaint.pdf
File a Complaint with the Miami-Dade County's Consumer Services Department
http://www.miamidade.gov/csd/complaint.asp
File a Complaint with the Palm Beach County's Consumer Affairs Division
http://www.pbcgov.com/pubsafety/consumer/html/home.asp
File a Complaint with your state's Attorney General's Office
File a dispute with your credit card company (if the purchase was made by credit card)
Typically, you have 60 days to file a dispute with your credit card company. The credit card company will then initiate a dispute between you and the merchant's bank.
If all else fails, file a dispute at your local Small Claims Court.
Ask Microsoft not to allow TigerDirect to sell Microsoft products:
Bill Benton
Sales Manager
Microsoft
Bill.Benton@microsoft.com
Fax: 425-936-7329
The brains and pockets keeping your money:
Systemax, Inc., ONREBATE.com AND TigerDirect's parent company
Systemax, Inc.
11 Harbor Park Dr.
Port Washington, NY 11050
Phone: 516-608-7000
Fax: 516-608-7111
www.systemax.com
Officer/Director Detail Name & Address Title
LEEDS, RICHARD
11 HARBOR PARK DIRVE
PORT WASHINGTON NY 11050 CD
LEEDS, ROBERT
11 HARBOR PARK DIRVE
PORT WASHINGTON NY 11050 D
LEEDS, BRUCE
11 HARBOR PARK DIRVE
PORT WASHINGTON NY 11050 D |
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| | This store is truly mismanaged |
| Review By: Klory on Sep. 8, 2006 |
Summary: I received a gift certificate through Supercertificates online for $100 to Tigerdirect.com. It has been weeks now since I tried to place an order with them and my order is still "pending". I've called at least a dozen times and the customer service people have no idea what their doing. They always tell me that either they will leave a message with their supervisor or that everything is okay, but then nothing happens for days. This conmpany was kicked out of the Better Business Bureau because they had so many complaints, NOBODY SHOP THERE!! |
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| | Joy Systems not joyful on rebates Avoid! |
| Review By: badtiger on Aug. 21, 2006 |
Summary: $80 dollars later...
After 3 months of waiting and a rebate form sent with delivery confirmation that they say was not received. I have had it with them. Tiger Direct is only as good as its suppliers. This supplier did not perform. I am out $80 and very annoyed. Without the $80 rebate the computer is not a good value. Its just an old machine without CDs to reinstall the OS if needed. Go elsewhere and buy an inexpensive new machine with OS CDs and save yourself the hassle. Avoid Tiger Direct and Joy Systems and their rebate rip offs.
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| | awesome store |
| Review By: twocheese on Jul. 30, 2006 |
Summary: Awesome store, received rebates on all 8 items to date. Only had to place one call to clarify a rebate. Great service. It's the only store I use for all my computing needs. |
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| Would shop in this store again: YES |
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| | ANOTHER BAD REVIEW - Why I shopped here, I don't know. |
| Review By: 108prdwma on Jul. 29, 2006 |
Summary: The WORST BUYING EXPERIENCE I HAVE EVER HAD
BAR NONE.
I built a barebones computer using TigerDirect.com. Each component (drive, motherboard, CPU, case, etc) shipped seperately from TigerDirect.
SHIPPING TOOK OVER 3 MONTHS!! WHAT ARRIVED WAS BROKEN, OR SOON BROKE. THE REPLACEMENT PARTS (FedExed overnight) WERE ALSO BROKEN.
Why did it take 3 months - and endless phone calls - to ship initially, when replacements could be sent overnight?????
The one part drop shipped from the manufacturer arrived within a week.
Needless to say, I lost out on all the rebates that made this a great deal, as the parts arrived after the rebate deadline.
The customer service reps were miserable creatures that kept transferring me around. I spent at least 10 hours on hold with these rats. No, I am not exaggerating.
NEVER EVER AGAIN.
DON'T DO IT. DON'T BUY FROM THEM TO SAVE A FEW BUCKS. LISTEN TO US. YOU WILL REGRET IT. |
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| | Engineer |
| Review By: markk on Jul. 5, 2006 |
Summary: Would never buy from these scam artists again. Prices no longer look attractive when you factor in the rebate scams. |
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| | FINALLY |
| Review By: latc1956 on Jul. 2, 2006 |
Summary: I posted here about a month ago. Since then I have been hounding TigerDirect by email and telephone about a rebate they offered that did apply to the product I purchased from them. They said they were going to issue a credit to my charge card, but they never did. I called - kept calling - and called a lot more until they finally relented and just now issued the credit they promised.
Of course I have not received(in the mail) the other rebate that was approved by their rebate company.
In the past month, I've helped several friends select new computers. I made it a point to avoid TigerDirect computers and I told TigerDirect about this too. Their rebate policies have cost them at least a half dozen sales recently. I won't put my reputation or my friends money in TigerDirects pocket... |
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| | Tiger Direct Service |
| Review By: lobo3101 on Jun. 14, 2006 |
Summary: After reading a few articles about 2 months back about rebate fraud, I knew shopping at Tiger Direct was going to be shady. They've had hundreds of complaints against them for failure to honor rebates and most of your stories go along with those investigative articles. Google around, you aren't the only ones being defrauded. And yes, what they're doing is in fact fraudulant.
I make a point not to order anything online from them and never use a rebated item from the. I only use their brick and mortar store in Naperville, IL. Their staff is mildly human-like minus the time two of them wouldn't tell me how to copy dvds. I wanted to purchase a dvd burner and needed to know which format (+R, RR, -R) or whatever plays in regular DVD players. The staff told me it was illegal for them to tell me (LOL) how to do this. That was weak.
So I walked down the blank dvd aisle, found a random customer who was buying blank dvds, and asked him. He told me exactly how to do it.
Is Tiger Direct a semi-retarded company with a very bad history of terrible customer service? Absolutely. Do they have great prices if you can hit their brick and mortar store and speak to their troupe of monkey-employees as little as possible? OH YA. It's like best buy without the lines. Go in and get exactly what you need, don't order from or speak to them if you can avoid it. |
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| Would shop in this store again: YES |
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| | Bad Rebates, Bad Customer Service |
| Review By: latc1956 on Jun. 4, 2006 |
Summary: I bought a monitor that was bundled with eTrust® Internet Security Suite software. My rebate was rejected because the monitor I bought was not part of the rebate program. TigerDirect advertised a rebate that did not apply to the product purchase. I telephoned them about this and was disconnected when they heard I was displeased. |
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| | Cellphone scam |
| Review By: POed on May. 12, 2006 |
Summary: Scammed out of several rebates. The LAST one was on a RAZR cellphone for $250!!! NEVER EVER AGAIN. |
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| | Rebates |
| Review By: Satisfied on May. 8, 2006 |
Summary: I've been shopping at TigerDirect.com for years and have no complaints regarding their service, prices, or delivery. The rebate problems are UNIVERSAL scams by all vendors including bricks & mortar stores. You, the consumer, must keep a copy of EVERYTHING and track the rebate. I've found that when they reject my rebate, if I call them, they immediately approve it based on the call. I think they're banking on us NOT calling. So, BUYER beware ALL rebate offers. I agree, CostCo and Staples are the best regarding rebates. All others require a LOT of monitoring! |
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| Would shop in this store again: YES |
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| | Rebates are a scam. |
| Review By: yushi on Apr. 30, 2006 |
Summary: Bought a monitor from the naperville store with a $50 rebate from Joy Systems. Sent everything in exactily like the rebate instructed, got a postcard back from Joy Systems saying that my UPC code was invalid. A phonecall with their customer service poved to be futile. If you shop at their store, don't expect to get back the rebate. Hopefully someone files a class action lawsuit against them. |
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| | Forget the rebate |
| Review By: Eric Bier on Apr. 27, 2006 |
Summary: The complication and effort required to get a rebate from TigerDirect is beyond the endurance of most people and constitutes fraud, in my opinion. I will never buy anything from Tiger Direct again.
If you like rebates, Costco provides excellent rebate service along with excellent prices.
Eric Bier |
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| | Rebate scam |
| Review By: myrebate on Apr. 16, 2006 |
Summary: Same story... You'll never get your rebates... |
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| | Mr. |
| Review By: Patrick on Apr. 12, 2006 |
Summary: Tiger has good prices, but they screw you on rebates. I bought about six things that had rebates, four of which were with onrebate.com. I use a P.O. box as my billing address. The directions say you can't use a P.O. box, but instead must use a physical address. So I provided my physical address and those jerks denied it because the address didn't match my billing address. I called onrebate.com, waited a long time on hold, act |
