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| | terrible service |
| Review By: nysailorgal on Jan. 23, 2008 |
Summary: I am military member, always pay via autopay, as I deployed. I called and changed my services w/ timewarner (to min service) while I was deployed. the automatic biling was not conducted by TW and i was charged months of late fees and then disconnected. no mail was recv'd as the customer service rep that took my information for the service change, didn't put in the change of address. I called when I got the notice of disconnected services and gave them dates, names, actions complete and the collections department refused to change their position. they also refused to transfer me to supervisor. i called regular number and the c/s rep stated they had no proof i had ever called -- but then she read back the notes on my account, with the transfer from regular service to seasonal (min) service. they disconnected my services -- i paid my bill with fees because they would not remove them. i can not recommend TW cable. MILITARY MEMBERS BEWARE> |
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| Would shop in this store again: NO |
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| | PC user |
| Review By: Joanna on Sep. 14, 2007 |
Summary: When paying my bill by telephone, why do I have to dial one for
english.I was born in America, I have always lived in America, I still live in America so why, please tell me why do I have to dial one. Is this a Time Warner problem with a moron they employ that
programmed the system...............Joanna |
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| Would shop in this store again: YES |
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| | Review Time Warner Cable |
| Review By: Mad As HELL! on Jun. 9, 2007 |
Summary: Time Warner has terrible service reps and the service itself it horrible! I wish there was more competition! |
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| Would shop in this store again: NO |
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| | Would never buy from Time Warner |
| Review By: pankaj on Dec. 26, 2006 |
Summary: Very poor customer service, every time you speak to a rep. you get a different answer. My room mate had internet from them, they would not give me my account.
Every time you talk.. you get a different answer. They will direct your calls to all kinds of places where you do not want to be.
Horrible people to talk to.
12/26/2006 |
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| Would shop in this store again: NO |
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