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| | Booked ASUS eee 4g they never sent it to me |
| Review By: Vicky on Jul. 1, 2008 |
Summary: I booked asus eee 4g arround 6 months back, didn't got it for a months. After calling again and again I was told you can cancel your order. I wanted that as a gift to my wife on our aniversary but you can understand how I would have felt after not getting it on time. |
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| | Terrible service! |
| Review By: Manic on Dec. 20, 2007 |
Summary: I ordered a motherboard from ZZF and its been 8 days and they still haven't authorized my credit card. I have all the funds on the card! Its been 8 days and no products, email's or updates! I placed numerous calls and never got a call back. TERRIBLE CUSTOMER SERICE
ZZF is the WORST online retailer I have ever dealt with! DO NOT SHOP THERE they cause hell for me and I will never use them again! |
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| | Business Owner |
| Review By: kpilcher on Oct. 9, 2007 |
Summary: I have been a loyal customer of zipzoomfly for years. However, my last and current experience will keep my from buying from them ever again.
I ordered two hard drives and a small NAS from them on 8/9/07. Price was ok, not the best but like I said, I was a loyal customer. I needed the hardware urgently so I watched the shipping tracker like a hawk. I even stayed home all day to make sure I got the package ASAP. I watched the delivery truck roll by twice that day and it never stopped at my home. I then noticed the status of "delivered", I was very upset and called the delivery company (Fedex) who did nothing to resolve the mystery delivery. The next day I called zipzoomfly to let them know to start their claim. The customer service person was cold and uncaring of my situation and told me that it would take 4 to 6 weeks to process the claim. I said "can you resend my order, or give me a refund so I can reorder" she said "no, we will not refund you until the claim is processed and granted"... Meaning that the fact that Fedex lost the package was my responsibility! I complained and the customer service person did not care and told me that they would contact me with status. That was over 2 months ago. I call and email zipzoomfly regularly and have NEVER gotten a reply, most of the time nobody answers the phone at customer service and I have to leave a message. Every now and then I do actually get a customer service person on the line and they are not helpful at all. Fedex has denied their claim twice now, because zipzoomfly does not use signature verification for their deliveries. You think they would know this and stop sending claims that they know will be rejected. I was told the last time I talked to a customer service rep that the case would go to the zipzoomfly "claims department" for further review. Funny, they could not give me the name of the person in the "claims department" and strangely she told me to call customer service to get status on the claim... They are just giving me more runaround.
I have never experienced customer service this bad in my entire life. You may think that zipzoomfly is great, as I have for years, but there will come a day when this will happen to you. Beware of zipzoomfly...
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| | Worst Customer Service |
| Review By: IT Admin on Sep. 17, 2007 |
Summary: I have used ZipZoomFly in the past and thought they were a great vendor. The last two times I've ordered from them their service has stunk to say the least. I'm now searching for other vendors to order from and suggest that other people avoid using ZipZoomFly also. |
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| | defective hard drives |
| Review By: tbjb582 on Sep. 15, 2007 |
Summary: bought 2 seagate hard drives that did'nt work. will have to pay a restocking fee so I won't be shopping zipzoomfly any more |
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| | Terrible Customer Service |
| Review By: jross469 on Jul. 9, 2007 |
Summary: Do not order from this vendor. Got wrong RAM memory, tried to return item. Contacted them 3 times, NEVER heard from them. |
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| | Shop somewhere else |
| Review By: jandersh on Jul. 2, 2007 |
Summary: This retailer has extremely poor customer service and engages in questionable business practices. A computer power supply that I paid for was replaced by a significantly cheaper product from the same manufacturer. Attempting to get this problem corrected through customer service has been a frustrating experience. They keep asking for additional information that I keep providing with no resolution in sight. |
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| Would shop in this store again: NO |
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| | Never had problems |
| Review By: Bored1ed on May. 8, 2007 |
Summary: I've been using Zipzoomfly ever since it was called google gear. I've probably spent over $10,000 with them in the last 5 years. I've always recieved my items on time and never had to return anything deffective. So reading these bad reviews suprise me.
I would highly recommend Zipzoomfly! |
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| Would shop in this store again: YES |
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| | Tech |
| Review By: JAW82 on Feb. 18, 2007 |
Summary: First of all it took a WEEK & 1/2 receive my order which I upgraded Fed-Ex Standard to 2nd Day! They didn't even send it out until the 8th business day! Then I received the WRONG ITEM! I put in an RMA request, never heard back from them! Couldn't reach anyone over the phone after trying several times throughout the days. Had to leave phone# & message (it was too busy with all the other people like me!) So fed up after a couple of days, I sent it back & told Fed-Ex to bill recipient & a week after that I finely got through on the phone to a real, live person. They told me they would charge me 15% restocking fee. I said that that was unacceptable because it was their error and requested to speak with a manager and was transfered to voice mail!!! It has now been over a month & I still have yet to receive any response of any kind or my refund -15% or not, lost over $100!!! WARNING DO NOT SHOP at ZipZoomFly!!! (If you don't believe me try calling their customer service number) |
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| | customer service fails every standard |
| Review By: dh on May. 16, 2006 |
Summary: I ordered two products from here and both arrived working and as advertised. The problem was I paid an extra $15 to get the product shipped quickly, but processing took a ridiculous 5 days. I called customer service to see if I could somehow pick up the product instead of getting it delivered, since I had to catch a flight and couldn't sit at home. The end result? Three messages left on the supervisor, customer service agent hanging up on me twice and not picking up when i tried again. Horrible service. will not buy from them again. |
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| | Do Not Order From Them |
| Review By: Roadhog on Nov. 3, 2005 |
Summary: I bought two items from them. Both items had good prices, and they were both delivered on time.
One item was defective. I can not get them to even reply to me concerning an RMA. I have tried 5 times at both their site, and their customer service email. It has been about 10 days now and no reply.
I will never deal with them again. |
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| | Computer Consultant |
| Review By: JoeGoldthwaite on Jan. 11, 2005 |
Summary: I've ordered over $7000 of merchandise from ZipZoomFly in 2004. They ship quickly and their prices have been good. If you run into problems with your merchandise however, their customer service is horrible. I ordered a set of four 250GB SATA hard drives. When I received them, they were damaged with visible dents on the surface. Two of the four drives were dead. The damage was not from shipment. They were well packed in a box that looked pristine and new. There was nothing in the box that could have inflicted the damage I saw on the drives. One of the drives looked like someone had shot it with a BB gun. The drives were obviously damaged before they packed them and sent them to me.
I called ZipZoomFly to obtain an RMA number and since I was in a hurry, I ordered another set. That was a mistake. I told the customer sale rep that they had a damaged drives on the shelf and asked them to inspect the new drives to make sure they were ok. To try and make sure they new drives were ok, I asked for a different manufacturing date. I received a terse reply;
"We apologize but we are unable to meet your request in terms of picking out drives with the specific time frame for the manufacturer date."
At this point, it was too late to cancel the second order even though I knew that they were not customer service oriented. I replied that I'd like a Fed Ex account number because I didn't think I should have to pay to ship back drives that they shouldn't have shipped in the first place. That generated this;
"Please note that we cannot control the condition in which we receive items
from the manufacturer. As stated on our website, return shipping costs are
the responsibility of the customer. We do pay the shipping to send the
replacement, if a replacement is necessary."
Isn't that special? To make a long story short, the second set of drives were also damaged. They also came in a clean box so they were part of the set of damaged drives I had warned them about. I packaged them all up and sent them back on December 30th. On January 11, 2005, I get this nice email from Andy Huynh from their returns department;
"We have received your returned item ( 100594 x 2 ). However upon
inspection we noticed
( surface dented ) [see attached images]. Please be advised this is
considered physical damage and physical damage may void warranty. At this
time we cannot guarantee replacement on this item since physical damage
voids the warranty. We can only attempt to send this back to the
manufacturer and we will Replace/Refund upon receiving the replacement from
the manufacturer.
Please confirm if you would like for us to TRY otherwise the item will be
sent back to you if no response is received within 2-3 business days."
How's that for customer service? If you just want something cheap, go ahead and order from ZipZoomFly. If they do happen to screw up your order be prepared to fight. I ended up having to pay return shipment for two sets of drives. The first set was an honest mistake. The second set was caused by negligence. It looks like I'm going to have to dispute the charges with the credit card company. Luckily I documented the damage and kept pictures of everything. Be warned, when things go bad with ZipZoomFly, you cannot count on them to do the right thing! |
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| | Stay Away |
| Review By: Viking1 on May. 18, 2004 |
Summary: I have used many online retailers and have never had so much problems returning something. Granted I rarely have to return something to an online retailer but when I had they haven't been this unhelpful.
I've never purchased from them before and they were one of the few retailers that were carrying the product I was interested in. They sent me a similar but different product and insisted that's what I ordered.
Regardless, I contacted them as soon as the package was delivered and wanted an exchange and not a refund. They still insisted on a restocking fee which I think is absurd. I've read similar messages where even if the product is defective or a mistake on their end they insist on a restocking fee.
Bottom line is stay away from a company that is more interested in getting your dollar then forgetting about you. There are a lot more reputable places online with similar prices and better service. Unfortunately for me I didn't have a lot of choices this time and next time I won't make the same mistake. |
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| | ZipZoomFly |
| Review By: Waeer on Feb. 11, 2004 |
Summary: I have been using ZipZoomFly as a on-line computer parts supplier since it was called Google Gear. Products are always as advertised and delivered promptly. Highly reccomended. |
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| Would shop in this store again: YES |
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