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| | DO NOT BELIEVE ANYTHING THEY SAY |
| Review By: panama000 on Jul. 18, 2011 |
Summary: I paid for 2 day delivery. The item was delivered in 7 days. I asked for a refund. They said it will be sent and it never was. I was told item was in stock and it was not. VERYYYYYYYY BAD SERVICE!!!!!!!!! |
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| | Ecost.com BUYER BEWARE |
| Review By: mike in GA on Apr. 17, 2010 |
Summary: I have been waiting for almost 2 weeks for a return authoization. 3 phone calls to ecost - still nothing. BUYER BEWARE. |
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| | DO NOT BUY FROM HERE |
| Review By: steveo67 on Jan. 11, 2010 |
Summary: This place is absolutley worthless! I ordered a wireless camera. It doesn't work on three laptops and I called to return it. They told me to call the manufacturer, I did and they were no help. I called ecost again and they said they would send me a shipping return label. Two weeks later, nothing. I called ecost a third time and they said they would send the label. Then I get a BS email saying they will not take the product back and that all sales are final. Worthless site. DO NOT BUY FROM HERE!!
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| | Incompetence at its best |
| Review By: mtempler on Nov. 30, 2009 |
Summary: Avoid purchasing anything from ecost. I made the mistake of purchasing a HDTV(http://www.ecost.com/Detail.aspx?edp=41437145&navid=155441519). They sent me a monitor. There is a difference. This is not the first time I have had a problem. I'm still waiting on a refund for a broken monitor they shipped me(at least it was the correct product that time even if it was broken). Customer service is an absolute joke. I've been promised on multiple occasions that someone would call me back in 24 hours. Never happened. Not once. The only time anyone will return a call is if you give them a bad rating. So if you enjoy wasting you time and dealing with incompetent liars, then by all means, order from ecost. |
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| | Beware of eCost |
| Review By: Vick on Oct. 21, 2009 |
Summary: Needed to update the Overall Store Rating... |
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| | Buying from E Cost is not worth the hassle |
| Review By: Vick on Oct. 21, 2009 |
Summary: Beware of purchasing from this online retailer. Gary Guy (president) on down to his manager (Marshall) on down to their customer service employees are among the most difficult to deal with should you have ANY problem whatsoever with your shipment, and dealing with eCost, you certainly will. Either customer service will get something wrong, or shipping, or the product will be defective or damaged. It's been a complete nightmare working with these people, so don't risk losing your precious time should something go wrong. Worst customer service skills I've seen in a long time. |
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| | Order number ECT2896950 |
| Review By: rfb on Aug. 29, 2009 |
Summary: I bought a smith corona typewriter from eCost and it caught on fire in my living room after 6 weeks of use. I returned it and they acknowledged receipt, but they have not credited my account after 2 months |
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| | unhappy in NJ (con't) |
| Review By: unhappy in NJ. on Apr. 17, 2007 |
Summary: Sorry, I missed the
Overall Store Rating:
on my first post. |
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| | unhappy in NJ |
| Review By: unhappy in NJ on Apr. 17, 2007 |
Summary: I sent this email on 4/9 and still no response. I attemped a contact to eCost via Google checkout, still nothing. I just emailed Google checkout asking them to mediate my refund. My credit card company will be next. eCost is a laugh, stay away.
----- email to eCost, in reply to --
A Resolution Specialist has reviewed your Return Authorization request and it has been approved for replacement only.
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Customer Service Specialist,
I just sat on hold for 30 minutes before giving up and writing this email. The whole time listening to how there is a new eCost coming in the Fall of 2006 and how service will be better and faster. I'm not seeing it! Also, considering that Advertisement on your hold system is probably from last Summer, I don't see a very apt company.
I also am in disagreement with the "replacement only" answer and the terms of the email below. First, nothing about this situation was my fault, so why would I be required to start over and order another item from you in order to get my RMA. Your company shipped a "Scratched, Dirty, Used" monitor as "New" so your either have shady practices or terrible QC, neither of which are characteristics of a company I wish to do business with.
Please issue an RMA and a pickup of your product and credit my account in full. If this is not done tomorrow, April 10th 2007, I will be contacting both Google Checkout and my Credit Card company with details of our transaction.
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| | Bad Experience |
| Review By: ky on Mar. 18, 2007 |
Summary: I ordered an HP Media Center Computer. It was supposed to be a refurbished unit and it came with a 90 day warranty. When the computer arrived, I tried to set it up, but it would not turn on. I diagnosed the problem to be a broken power on switch located on the front of the computer. I called ECost, and the customer service rep said that before I could return it, I needed to contact HP to see if they would diagnose the problem. After about an hour on the phone, I finally contacted someone at HP. But when I gave them the serial number to the computer, they said the warranty had already expired! I called Ecost again and told them the situation. They said that they would refer my case to a resolution specialist. After a couple of days, I received an email stating that they had agreed to take back the computer, and that I should contact customer service to get the Return Authorization Number. When I called Customer service (for the third time), the person I talked to said that the only way to return the computer was that I first had to buy another computer for equal or greater value, and that after the new computer was ordered, I would be given the Return Authorization Number. I went on the ECost site, and by this time, they no longer had my computer in stock, and the only one that had the spec I wanted cost several hundred dollars more. I called ECost one more time and told them that I could not find a suitable replacement for my computer, and that I simply wanted to return the defective merchandise. They told me I could not do this unless I ordered another computer. I went and checkrd the ECost site and could not find this policy stated anywhere. So I finally called my credit card company and explained the situation. They said that it sounded like ECost had defrauded me by selling me a computer that was suppose to have a warranty, when in fact the warranty had expired. Fortunately, they credited my account for the purchase price, and I still have the computer. I can hardly wait until ECost calls me to return the computer. I am going to charge some pretty hefty shipping and handling charges!
I have purchased several items from ECost, and have never had any type of problem like this before. I suspect that they just try to resell other manufacturer's returns along with their regular merchandise, and they don't want to hassle with (and are unable to fix) any returns.
If you run in to this problem, call your credit card company ASAP, and tell them that ECost has defrauded you tto get your money back. Maybe if this happens often enough, ECost will change their ways, but I seriously doubt it.
The only good thing I can say is that I was able to speak to someone pretty quickly every time I called (less than five minutes), unlike HP where I waited for over an hour to speak to somebody in India!!! |
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| | Sent Visibly Defective Item, Refused to Accept Return |
| Review By: dk555 on Jan. 8, 2007 |
Summary: This is my first negative experience with E-Cost, but I will never shop with them again regardless of price. I ordered a Refurbished receiver that arrived with a misaligned back panel, making it impossible to connect video devices. There were other aspects to the condition of the item that I did not consider acceptable, such a scratches.
I called E-Cost and was told that I had to call the manufacturer to have the problem diagnosed. I called manufacturer, who told me that E-Cost was just trying to get out of processing a return, they said I should demand that E-cost accept the return or replace the item.
A second call to E-Cost, this time I was told they would process the return, but I WOULD NEED TO BUY ANOTHER ITEM BEFORE THEY WOULD ISSUE AN RMA. However, they did not have any of these receivers in stock, so they told me to buy something else. There was nothing else that I wanted, and I did not want to buy a more expensive item. There is nothing in their return policy that says you need to buy another item in order to return a defective item. I asked to speak to a manager, and was told that they were unavailable. I left my number, but was never called.
Finally I tried a detailed request via, e-mail. This too was unanswered.
Overall, they have refused to accept a return a clearly defective item, they misdirected me through the process, refused to respond to a request to talk to a manager. I found their requirement of buying an additional item before they would provide me with an RMA to be most offensive.
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| | ecost |
| Review By: melinda on Jul. 28, 2006 |
Summary: Had similar problems as the ones mentioned...placing an order and then finding it never is shipped...given the run-around...wasting time on the phone...not getting straight answers...promises given on multiple times and not honored.
Their website is terrible to negotiate even on my dsl connection...almost impossible to download rebate forms.
By the way, I'm giving this review on July 29, 2006. |
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| | Never got item, false promises never honored |
| Review By: jondotcom on Jun. 30, 2006 |
Summary: Long story short: I bought two items from Ecost. Order seemed to go through fine, except a week later I hadn't heard anything. I sign into my account, it is "in manager review". I call, can't get a straight answer except "the order is cancelled" (no further explanation). When I ask for Rep's name, I (as I find out later) get a fake name. Fast Forward a few days into a conversation with the manager- she promises me a Gift Certificate for my troubles & cancelled order (still to this day don't have an answer as to why it was cancelled). I never get the Gift Card. Subsequent emails to the manager inquiring about my Gift Card were flat-out ignored. Ecost is dead to me. |
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| | This store took all the money in my bank account! |
| Review By: Jose on Oct. 12, 2005 |
Summary: I thought I found a good store and a good price when I found ECOST. BIG ERROR though. I purchased something from them, and when I went to the bank the next day to get some money, my ATM said that I only had 39 dollars in the bank, when I should have had over 700 dollars in there! Guess where my money went??? ECOST's pockets!!!!!! They charged my acount with multiple times of the amount that they were suppused to charge me instead of charging me only once. So I would NOT recomend ANYBODY to buy from this store. This people played with my money like it was a toy, my little money that I worked so hard for!
So when I went to the bank next morning to try to figure out what had happened, I found out it was them who had taken the money. So I called the to cancel my order and get all of my money back, but they were giving me a hard time to do this. First they took like 20 minutes to answer the phone, and the girl that answered did not want to help me. I had to get agressive on the phone to get the answers to the questions I had. I still have not resolved the problem, and they are still holding on to more that 1100 dollars from my account, when I bought something that was worth only 370. Don't make the mistake I made. Don't buy from this store if you don't want a mess in your bank account. This people won't ever see a penny from me again...! |
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