fye.com | | Average Overall Rating:  Average On-Time Delivery Rating: Average Customer Service Rating: Description: N/A Go to store: fye.com | | |
fye.com Store Ratings & Reviews: | | |
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| | Do Not Buy From This Company! | | Review By: jch00 on Jun. 10, 2007 |
Summary: I placed an online order at www.fye.com for a children's CD. After receiving a order confirmation email from FYE the same day, I was notified that the item was on backorder & could take up to 30 days to ship. I was given the option to cancel my order, which I did immediately. I received another email from FYE acknowledging my order change/cancellation request and vowing to process the changes within 3-5 business days. After 5 business days and 7 calendar days passed, my order was still being shown on their website as "processing". For the next 5 days, I repeatedly emailed FYE to get a current status on my order change. Despite receiving automated messages back, no one from FYE would return my emails. 11 days later, I called FYE and spoke w/ a customer rep. She confirmed that my order had been canceled and did not know why their website did not display that status. She vowed to have someone contact me with additional confirmation of the cancellation. No one ever did. 2 days later, I received an email from FYE saying that my order had been shipped. I immediately called FYE again to complain. This customer rep. claimed that they never received my order cancellation and the shipment could not be stopped. At this point, 9 business days and 13 calendar days had passed since my cancellation request despite their pledge to process orders within 3-5 business days. I returned the item the very next day after receiving it. It has now been almost 2 months and I have yet to be refunded my money. They continue to only respond to my emails with automated messages. I have filed a complaint with the Better Business Bureau. | | | Would shop in this store again: NO | | |
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